This Business Is Not BBB Accredited

Research Now Group, Inc.

Research Now Group, Inc.

(214) 365-3800

Research Now Group, Inc.

18 years in business
5800 Tennyson Pkwy Ste 600
Plano, TX 75024-3992
BBB File Opened: 03/19/2002
Business Started: 01/01/1999
Business Started Locally: 01/01/1999
Business Incorporated: 01/01/1999 in DE
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Steve Duncan, Vice President
  • Mr. Alun Urquhart, Manager
Business Category
  • Advertising Agencies & Counselors
  • Marketing Programs & Services
  • Internet Marketing Services
  • Market Survey Companies

Additional Information
  • On July 20, 2017, BBB notified Research Now Group of its concerns prompted by patterns in complaints alleging the business closed, deactivated, froze, suspended, locked-out, or terminated the consumers' e-Rewards accounds without warning, notice, or ...
  • On July 20, 2017, BBB notified Research Now Group of its concerns prompted by patterns in complaints alleging the business closed, deactivated, froze, suspended, locked-out, or terminated the consumers' e-Rewards accounds without warning, notice, or cause, making it impossible for consumers to redeem their e-Reward currency/opinion points. While, some complaintants who were able to redeem their points alleged the business failed to deliver the promised compensation. Many complaints also alleged that Research Now Group failed to respond to customer calls and emails. BBB requested the firm's voluntary cooperation in eliminating the identified patterns. On July 25, 2017, BBB received response from Research Now Group advising BBB that the firm had implemented some changes in policy to address the underlying cause of these types of complaints.

Alternate Business Names
  • E-Miles
  • E-Rewards Medical Market Research Inc
  • E-Rewards.com
  • Research Now
  • Valued Opinions

C

Pattern of Complaints

On July 20, 2017, BBB notified Research Now Group of its concerns prompted by patterns in complaints alleging the business closed, deactivated, froze, suspended, locked-out, or terminated the consumers' e-Rewards accounds without warning, notice, or cause, making it impossible for consumers to redeem their e-Reward currency/opinion points. While, some complaintants who were able to redeem their points alleged the business failed to deliver the p... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Research Now Group, Inc. include:

  • 14 complaints filed against business that were not resolved.
  • Length of time business has taken to respond to complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Research Now Group, Inc.

This Business Is Not BBB Accredited

Research Now Group, Inc.

Customer Review Rating:

9%
91%

Composite Score: