Business ProfileforBirmingham Vending Company

The Birmingham vending machine company has a plus limiting in Urban Air at the Trussville location. Children looking to have a good time on knowingly used a fraudulent machine which did not clasp the toys had metal hands which clearly did not work. A manager was called and he was apologetic but could not help to troubleshoot the machine. The parent and another lady who saw the children upset bought cards which cost her $30 trying to get the toys out from the machine. I called the company on Monday December 4th through the 8th but received the lies from ****** and office person who told me text will come out on Tuesday - Friday but to no avail. Will this company keep defrauding the public? This is a travesty for all, especially when someone takes advantage of anyone especially children. I feel that a refund is necessary for the parents who were deceived by the machine or claim the $30 worth of cards that was withheld inside the machine. How long will these companies allow this to continue this form of practice of defrauding children. I personally, don't let my children play these machines. If I would have known this was happening I would have not recommended them to play these machines. I would have stopped them from playing the skill crane machine. I was in the background watching this unfold and I could not stand for it. I contacted the company and was told by ****** that she didn't have a boss. She was the contact person after I had given the name ****** then she said he referred me to ***** the vice president of the company, so I a voicemail for him on Dec 8, 2023 about the situation.