Business ProfileforAmerican Family Care, Inc.

I visited AFC Urgent Care early November 2023. I then discovered I was having insurance issues (I had a new insurance and in order for the new insurance to be approved I had to submit that my previous insurance was cancelled which I did. But the insurance was still denying claims, saying I had other primary insurance). I discovered this was still an issue that was happening when I received a bill of over $500 from the urgent care, so I called them immediately requesting they put my account on hold while I resolve this issue with the insurance. AFC assured me my account was on hold and to let them know when the claim will be properly resubmitted. The NEXT DAY AFC withdrew $200 from my account. I called them and asked why this happened and their answer was basically "I don't know but when it gets resolved you can request a refund."My insurance issue was resolved at the end of November 2023 and the claim was successfully resubmitted. I called AFC 12/1/23 about the refund and they said "ok we'll process that now." A week later I still did not have the refund in my account so I called ********************** "billing" and they said "we are unable to process for some reason. Let us reach out to billing". So I asked I thought this was billing. Apparently, I was only speaking with an answering service and they said there was no way that I could actually speak with the legit billing team. I've called pretty much every week since then and haven't received anything besides the run around. Still no refund and still no one can help. They keep saying it's escalated and someone will reach out. That has NEVER happened! I just want my $200 back that was never theres to take in the first place!