Business ProfileforAlabama Decks & Exteriors

We have no issues whatsoever with the quality of the actual work that was performed; the issues are with the lack of communication and incorrect information that was provided throughout the process, as well as the excessive delays in completing the project. We were told things would happen on certain schedules, and those schedules were not met nor was there ever any explanation or even an apology for failing to meet those schedules. We reached out to them online in early October 2021 to start the process. Work was originally scheduled for January 2022, but on January 28, 2022, we had to contact them to get an update. It was two weeks later before the work was scheduled. There was little to no communication from the company during the entire process. We had to initiate nearly all communication. We were told the project manager would be on site at least once every day work was being done; we never saw the project manager on any of the five days work was done. On at least six occasions, we were told things would be completed/information would be provided by a certain day and time; not only did these things not occur on time, but there was never an explanation. When the wrong parts had been ordered and we notified the project manager, we were told they would be ordered overnight. It took 12 days for the parts to arrive. Once they arrived, it was three more days before work resumed. What we were first told would take to to three days turned to four once the work started; it ended up being 33 days. There are specific details in the attached documents for the entire process. There is entirely too much to express clearly and accurately in a 2,000-character limit here. In addition, all three payments (deposit, partial payment when work began and balance due after final walkthrough) were made on time and payments were delivered directly to the business.