Business ProfileforA Birthday Place

Their shipping policy does not match what they advertise. I paid for expedited shipping (over $30.00) and it took them two days to ship an in stock item. Their policy says it would be shipped the next day if after the 3pm cutoff. They took an extra day even though I paid for fast shipping. It seems like a good value, but if you need something within the week I would not have confidence in their service.

There were ice storms across the southeast that caused roads to be closed as well as no shipping services to be open. What she is referring as the 3pm cutoff is the time to send a personalized message, not the shipping time. We have listed that we will ship in 1-2 business days on our shipping policy. The order was received after closing on Tuesday and it was shipped Thursday. We sent it with overnight shipping to arrive in time, but due to the ice storms, ***** was at a standstill this week. I informed the customer that we cannot refund shipping as ***** will not refund for weather delays but she can return the item. We did everything in our power to get the image to her in time but weather causes issues sometimes that are out of our control. Most items arrive within a few days, but when ice storms occur in the south, it's just not always possible. I posted multiple times on socal media that it could happen due to the forecast as well as throughout the week that we were seeing shipping delays from all carriers. We are so sorry that it didn't arrive in time and we will still accept a return of the item, even though we cannot reuse it due to that it's an edible item we will never reuse after shipment.