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          INFINITI of Birmingham has 1 locations, listed below.

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            Business ProfileforINFINITI of Birmingham

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1991

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers automobile sales.

            Business Details

            BBB File Opened:
            12/1/1991
            Years in Business:
            34
            Business Started:
            11/1/1989
            Business Started Locally:
            11/1/1989
            Date of New Ownership:
            10/1/2014
            Business Incorporated:
            11/1/1989
            Accredited Since:
            12/1/1991
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 01-05507-20 for this business, issued by Alabama Department of Revenue

            These agencies may include:

            Alabama Department of Revenue

            50 N Ripley St

            Montgomery AL 36130

            (334) 242-1170

            https://revenue.alabama.gov/index.cfm

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Joel Garcia, General Manager
            Contact Information

            Principal

            • Mr. Joel Garcia, General Manager

            Customer Contact

            • Mr. Joel Garcia, General Manager
            • Mr. Joe Agresti, Owner
            • Mr. Nick Saban, Owner
            • Mrs. Terry Saban, Owner
            Additional Contact Information

            Fax Numbers

            • (205) 402-2256
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Beginning September 2022 I took my vehicle in for service for a grinding noise when the breaks were applied. I was told the rotors needed to be resurfaced, I paid for the service to be completed. Also while there I was informed by a service representative that they did not have a part and had to go to a local Auto Zone to retrieve the part. The same sound returned shortly after leaving the dealership. In October 2022 I made another appointment about the sound and after a couple hours was told by the service department that I needed to schedule a diagnostic and bring the car back because they were unable to find the problem. In March of 2023 I took the vehicle back for the diagnostic check, this being the third visit for the same noise when the breaks are applied. After having the vehicle for 6hrs I was informed that there was a part installed backwards on after market break pads and they fixed the part so the problem should be resolved. The same noise returned around 1wk after the 3rd visit. Tuesday May 22, I contacted the general manager regarding the issues informing him that I felt manipulated by the service department due to my vehicle still not being properly fixed. The gm informed me the problem may be from the after market break pads because they were not from the dealership and that I could come back for another inspection. May 23 I spoke with the service manager and we agreed for my vehicle to be brought in at 930pm on May 24. I dropped my vehicle off around 9am for the inspection. I called for an update at 303pm and was told someone would return my call. At 402pm I called again and after being on hold I was informed that a my vehicle was waiting to be diagnosed and a diagnostic takes between 24-48hrs. At no point was that information given to me any time that Id visited the dealership for a diagnostic. I had no choice but to go and retrieve my vehicle because I had to work and pick up my child. I was offered no solution and have not heard from anyone.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kendra B

            1 star

            07/27/2023

            I am extremely dissatisfied with the service provided by Infiniti. On July 22nd, I took my car in for maintenance which included an oil change and replacement of the cabin air filter. However, after receiving my car back, I discovered that the panel on the passenger side was missing two days later. I reached out to ****, who informed me that the General Manager would handle the situation. Soon after, ***** contacted me and mentioned that he was unable to find the missing part, claiming that his service personnel stated it wasn't there to begin with. It is evident that the service personnel are not being truthful.

            INFINITI of Birmingham Response

            08/16/2023

            ******, we are sorry for the troubles with your 2013 G37. When your vehicle was pulled into service, the missing panel was noticed by the technician working on your vehicle. However, we did offer goodwill in order to help pay for the part, or for services needed in the future. If you have any additional questions, please feel free to reach out to our General Manager, *********************. Thank you and have a great day!

            Local BBB

            BBB Serving Central & South Alabama

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