BBB Accredited Business Profile


(800) 893-1045


165 years in business
20 20th Street South
Birmingham, AL 35295
Additional Phone Numbers
  • (800) 292-4008
  • (314) 342-0669
  • (205) 326-8450
Additional Email Addresses
BBB File Opened: 07/01/1955
Business Started: 10/01/1852
Business Started Locally: 10/01/1852
Business Incorporated: 03/21/1929 in AL
Type of Entity
Business Management
  • Ms. Steven Chapman, Vice President, Field Operations
  • Ms. Lucy DiChiara, Vice President, Controller
  • Mr. Kenneth Smith, President
Contact Information
  • Principal: Ms. Julie Trachsel, Manager of Community Service
  • Ms. Sherry Hendrix, Community Servic
  • Ms. Shannon Panos, Community Services
  • Ms. Lori Walker
Business Category
  • Natural Gas Companies
Products & Services
Based on information provided, this company is the largest natural gas utility in the state, serving Central Alabama.
BBB accredited business



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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




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