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          Find a Location

          Brookstone Restoration, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Brookstone Restoration, LLC

              4000 Farr Rd Bessemer, AL 35022-4836

              BBB Accredited Business
            • Brookstone Restoration, LLC

              850 Union Chapel Rd E Apt 7 Northport, AL 35473-7698

              BBB Accredited Business

            Business ProfileforBrookstone Restoration, LLC

            Fire and Water Damage Restoration
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.67/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/15/2011

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Brookstone Restoration, LLC offers residential and commercial storm, fire, and water damage restoration services, such as, mold inspections, mold remediation, structural drying, roofing repair, reconstruction, etc.

            Business Details

            This is a multi-location business.

            Find a Location

            Brookstone Restoration, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Brookstone Restoration, LLC

                4000 Farr Rd Bessemer, AL 35022-4836

                BBB Accredited Business
              • Brookstone Restoration, LLC

                850 Union Chapel Rd E Apt 7 Northport, AL 35473-7698

                BBB Accredited Business
              BBB File Opened:
              6/14/2011
              Years in Business:
              21
              Business Started:
              12/1/2002
              Business Started Locally:
              12/1/2002
              Business Incorporated:
              12/12/2002
              Accredited Since:
              6/15/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 22721 for this business, issued by Alabama Home Builders Licensure Board. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Alabama Home Builders Licensure Board

              445 Herron St

              Montgomery AL 36104

              (334) 242-2230

              https://hblb.state.al.us

              BBB records show a license number of 37576 for this business, issued by Alabama Licensing Board for General Contractors. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Alabama Licensing Board for General Contractors

              2525 Fairlane Dr

              Montgomery AL 36116

              (334) 272-5030

              https://genconbd.alabama.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Brookstone Building Company, LLC
              • Brookstone Companies
              Business Management
              • Mr. Lee Shaffer, Business Development Executive
              Contact Information

              Principal

              • Ms. Meredith Shaddix, Marketing Specialist

              Customer Contact

              • Mr. Mike Whitcomb, President/Owner
              • Ms. Lori Whitcomb, Partner
              • Mr. Andy Whitcomb, Manager of Operations
              • Ms. Rachael Cleveland, Program Manager
              • Ms. Brandy Craig, Administrative Assistant
              • Mr. Lee Shaffer, Business Development Executive
              • Ms. Kalyn Baldwin, Marketing Specialist
              • Ms. Meredith Shaddix, Marketing Specialist
              • Ms. Abigail Shattuck
              Additional Contact Information

              Fax Numbers

              • (205) 991-7652
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/02/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Brookstone referred a non licensed roofer to me while doing repairs to my residence. When I thought I had a leak in the same place, Brookstone placed all of the blame on me and the roofer, who does not only not speak English but would not have been at my residence if it were not for Brookstone. After a tornado, there were so many people in my house. I had to trust Brookstone because they were sent by USAA. As a disabled veteran, I have to trust USAA. Brookstone is running a scam with their project managers and Latinx workers. They painted cabinets shut. They did a shorty job on the tile. Everywhere you look, Brookstone's workers made short cuts that are half way. And to top it off they scammed me out of 1800
              Read More

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Johnny C

              07/06/2023

              Im giving ******* and **** They have did a fantastic job with the work and the paperwork we need more people like them I would recommend them to anything that has to be done thank you

              Local BBB

              BBB Serving Central & South Alabama

              BBB Reports On

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