Business ProfileforMyers Comfort Specialists

This company was referred to me by American Home Shield on the 2nd of August 2023. They came out 5 times and still never fixed the problem. On 3rd time out it was supposed to be fixed and it went out the next day. The 5th time it was fixed then went out again. During this whole process 5 different technicians came out. They only could come out on a Tuesday or Thursday. I called the company that installed my ac system and upon diagnosis found one of Myers technicians bent the coils that holds the freon which caused the system to leak. I called and talked to *** and ***** of Myers and had the company that put the ac system in explain to them what happened. They acknowledged that they had unexperienced technicians and they needed that information for a teachable moment. They offered to come and come back out which would have been Tuesday 4 days from now but because of waiting almost a month for it to be fixed I have lost all confidence in this company. If you know you are working with American Home Shield why send inexperienced technicians out on a job. Because of this I had to pay $1050 out of pocket. I asked if there was gonna be any reimbursement they said no and to get with American Home Shield. I don't put all of this on Myers but they have majority of the blame along with American Home Shield but some reimbursement should be given due to one of Myers Technicians making it worse. You sending out your best after the fact is unacceptable. Your best should always go out to a job so these type of things don't happen. My trust and faith with your company to complete a job is lost. I am a 20 year Army veteran and this is how I'm treated.