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Find a Location

Ross-Clayton Funeral Home, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRoss-Clayton Funeral Home, Inc.

    Funeral Homes
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/8/2013

    Years in Business: 106

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Based on information provided, this company offers funeral services, such as, burials, cremations, etc.

    Business Details

    This is a multi-location business.

    Find a Location

    Ross-Clayton Funeral Home, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1412 Adams Ave, Montgomery, AL 36104-4508
      BBB File Opened:
      8/31/2011
      Years in Business:
      106
      Business Started:
      1/1/1918
      Business Started Locally:
      1/1/1918
      Date of New Ownership:
      1/1/1975
      Business Incorporated:
      7/29/1929
      Accredited Since:
      3/8/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 06276 for this business, issued by Alabama Board of Funeral Service. The expiration date of this license is 10/1/2024.

      These agencies may include:

      Alabama Board of Funeral Service

      400 S Union St STE 395

      Montgomery AL 36104

      (334) 242-4049

      https://fsb.alabama.gov

      Type of Entity:
      Corporation
      Business Management
      • Ms. Sharon A. Ross, President
      • Mrs. Sarah Ann Ross, Administrative Assistant
      Contact Information

      Principal

      • Mrs. Sarah Ann Ross, Administrative Assistant

      Customer Contact

      • Ms. Sharon A. Ross, President
      • Mrs. Sarah Ann Ross, Administrative Assistant
      • Ms. Eleanor L. Dawkins, Secretary/Treasurer
      Additional Contact Information

      Fax Numbers

      • (334) 262-3898
        Primary Fax

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My father Ulysess Norman Jr died 2/21/21 at his home. He wasnt given a autopsy by the state, so I requested one. I was referred to **** ****** the MD in Texas. I was given his number by the Funeral Home ****** ****. I was told to wire the MD 7000 which I did. I was told that since the funeral home didnt have a facility to do the autopsy my father would be transported to Huntsville Al where the doctors office was located. Months went by and I was told that the autopsy still didnt come back. I was then told the autopsy results were accidently to someone who didnt pay for the Autopsy. I was contacted several times by the funeral home as**** if they could go forward with getting the death certificate printed without the cause of death being labeled which I denied. On the funeral goods and services it didnt show my father had a autopsy performed or a charge for it. I contacted Mrs **** and advised that my fathers credit card was used to pay for his arrangements which wasnt authorized through our estate. **** advised she didnt check the name on the card nor did she ask for identification when the payment was being made. We didnt go through using the funeral home for the service because Joe refused to allow my family to have a military style service, my father was a retired Navy vet. Our family wasnt given a refund for the overpayment. My father was then cremated by this funeral home without our consent before the autopsy results came back not allowing us to get a second opinion. This funeral home was aware that the doctor ****** wasnt located in ********** Al, he had moved years prior to Texas. My father wasnt given a autopsy the results are bogus.
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB Serving Central & South Alabama

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