Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

OnTime Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OnTime Service

      2668 Old Rocky Ridge Rd Hoover, AL 35216-4806

      BBB Accredited Business
    • OnTime Service

      25431 Friendship Rd Ste E Daphne, AL 36526-6720

      BBB Accredited Business

    Business ProfileforOnTime Service

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2005

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    OnTime Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • OnTime Service

        2668 Old Rocky Ridge Rd Hoover, AL 35216-4806

        BBB Accredited Business
      • OnTime Service

        25431 Friendship Rd Ste E Daphne, AL 36526-6720

        BBB Accredited Business
      Location of This Business
      2668 Old Rocky Ridge Rd, Hoover, AL 35216-4806
      BBB File Opened:
      10/8/1998
      Years in Business:
      49
      Business Started:
      1/1/1975
      Business Started Locally:
      1/1/1975
      Business Incorporated:
      8/13/1998
      Accredited Since:
      12/8/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 01236 for this business, issued by State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

      These agencies may include:

      State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

      100 N Union St, Suite 986

      Montgomery AL 36104

      (334) 242-5550

      https://hacr.alabama.gov

      BBB records show a license number of 03627 for this business, issued by Alabama Electrical Contractors Board

      These agencies may include:

      Alabama Electrical Contractors Board

      2777 Zelda Rd

      Montgomery AL 36106

      (334) 420-7232

      https://aecb.state.al.us/Default.aspx

      BBB records show a license number of MPG-4310 for this business, issued by State of Alabama Plumbers & Gas Fitters Examining Board

      These agencies may include:

      State of Alabama Plumbers & Gas Fitters Examining Board

      216 Aquarius Dr STE 319

      Homewood AL 35209

      (205) 945-4857

      https://pgfb.alabama.gov

      Type of Entity:
      Corporation
      Business Management
      • Mr. Kerry Adkins, President
      • Mrs. Carol Adkins, Co-Owner
      Contact Information

      Principal

      • Mr. Kerry Adkins, President

      Customer Contact

      • Mr. Kerry Adkins, President
      • Mrs. Carol Adkins, Co-Owner
      • Mr. David Allen, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (205) 942-1406
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/28/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I have paid them for multiple services over the past 5 years. When they told me my **** was irreparable, I paid them over $14K for a new **** three years ago with "On Time" service. The **** keeps breaking. The number they gave me goes to a full voicemail inbox. My family has given up on their false promises at this point. I just want people to know they are not to be trusted. "
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shirley M

      5 stars

      01/25/2024

      We have use On Time Service three times. Once for electrical and twice for two different plumbing issues. We have bee satisfied with their service and find they charges are in line for the work completed.

      Local BBB

      BBB Serving Central & South Alabama

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.