Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Town & Country Ford, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTown & Country Ford, LLC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/31/1999

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers auto sales and service, collision repair, parts, etc.

    Business Details

    Location of This Business
    5041 Ford Pkwy, Bessemer, AL 35022-5279
    BBB File Opened:
    8/1/1999
    Years in Business:
    24
    Business Started:
    8/1/1999
    Business Started Locally:
    8/1/1999
    Business Incorporated:
    12/8/1998
    Accredited Since:
    8/31/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 010153800 for this business, issued by Alabama Department of Revenue

    These agencies may include:

    Alabama Department of Revenue

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    https://revenue.alabama.gov/index.cfm

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Steven D. Watts, President
    • Mrs. Lynnell Frazier, Administrative Assistant
    Contact Information

    Principal

    • Mr. Steven D. Watts, President

    Customer Contact

    • Mr. Steven D. Watts, President
    • Mrs. Lynnell Frazier, Administrative Assistant
    Additional Contact Information

    Fax Numbers

    • (205) 481-2970
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I bought a used car from this business on January 15, ****. I was assured the car was in great shape mechanically. I drove the car about 200 miles and the third time i drove it, the clutch went out on Sunday January 21, ****. I contacted them on Monday January 22, ************************************************************* ******** *******. The car was inspected and found to be in need of a new clutch and other parts associated with the clutch at a cost of over $3000.00. I sent the information to Town and Country **** and they stalled me for two days. Finally, after numerous calls and texts with the salesperson, ************************* who said they would reimburse me $125.00 towing fee and $500,00, which i refused, I got a call from *******************, their GM who pretty much told me that it wasn't their problem and reoffered the same 125 and 500. Although he did also mention that he was the previous owner of the car. I refused the offer and again told them I just want them to fix the car they sold me and that I would seek an attorney and any other means that I could to have them fix the car. I had no choice but to authorize the repairs for me to pay.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vicki H

    1 star

    06/10/2022

    I purchased a 2018 Ford Escape from town and country along with the maintenance plan, my purge valve went out at 56,000 miles it was replaced by town and country. I’m his is June 10 2022 and my maintenance plan ended 3weeks ago my engine light came on and it’s the purge valve again!!! Took to a automotive shop and was told that there was glue used to repair this problem. I will be getting a attorney…

    Local BBB

    BBB Serving Central & South Alabama

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.