Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Terry Thompson Chevrolet, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTerry Thompson Chevrolet, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/16/1982

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Based on information provided, this company is a chevrolet dealer and sells pre-owned vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Terry Thompson Chevrolet, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1982
              Years in Business:
              55
              Business Started:
              10/1/1968
              Accredited Since:
              11/16/1982
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 050029100 for this business, issued by Alabama Department of Revenue

              These agencies may include:

              Alabama Department of Revenue

              50 N Ripley St

              Montgomery AL 36130

              (334) 242-1170

              https://revenue.alabama.gov/index.cfm

              Business Management
              • Mr. Ty Thompson, President
              Contact Information

              Principal

              • Mr. Ty Thompson, President

              Customer Contact

              • Mr. Ty Thompson, President
              Additional Contact Information

              Fax Numbers

              • (251) 626-4904
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/22/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Dropped vehicle off on July 12th, 2021 for check engine light diagnostic. Was given a price quote around $xxx and was supposed to have the vehicle within a few days. Then they couldn't get the ECM to reprogram and they said one week. One week has turned into over 10 weeks. They have been unable to provide updates, return phone calls or provide answers. They have been able to finally fix my vehicle, but I have not been given any estimate, quotes or explanation of additional required service beyond the initial quote. I am expected to pick up a vehicle and pay in full on work I did not authorize because I was not contacted. GM customer care has yet to provide me with a satisfactory resolution.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicholas W

              1 star

              03/30/2023

              So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey lets drop it off and ********* my spare vehicle. Get there tell them hey Im dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we cant work on it. And I say wait what? I called made an appointment no one said anything, made the appointment Im here you said you have the part, why the h*** not. Because you didnt buy the truck from us. Is Terry Thompson authorized to sell and service GMCs? Why yes. So those uplifting garbage ads are s*** in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your s*** service department.

              Terry Thompson Chevrolet, Inc. Response

              04/03/2023

              ****, We sincerely apologize for the way that this was handled. That is not the kind of experience that we want our guests to have. The service rep that made your appointment is new here and was not aware that we are not able to perform recall/warranty work on GM vehicles that are not purchased here. This is not a Terry Thompson rule, it is a GM rule. We do sell and perform recall and warranty work on Chevrolets. We do not sell new GMCs, therefore warranty work cannot be performed here unless we are the selling dealer of the pre-owned GMC. Please accept our apologies for this inconvenience and the way this was communicated to you.

              Local BBB

              BBB Serving Central & South Alabama

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.