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      Country
          Country

          Find a Location

          Long-Lewis Ford Lincoln has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Long-Lewis Ford Lincoln

              2551 John Hawkins Pkwy Hoover, AL 35244-3533

              BBB Accredited Business
            • Long-Lewis Ford Lincoln

              201 S Court St Ste 310 Florence, AL 35630-5688

            • Long-Lewis Ford Lincoln

              PO Box 361770 Hoover, AL 35236-1770

              BBB Accredited Business

            Business ProfileforLong-Lewis Ford Lincoln

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/1971

            Years in Business: 137

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Based on information provided, this company offers sales, parts and service of Ford automobiles and trucks.

            Business Details

            This is a multi-location business.

            Find a Location

            Long-Lewis Ford Lincoln has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Long-Lewis Ford Lincoln

                2551 John Hawkins Pkwy Hoover, AL 35244-3533

                BBB Accredited Business
              • Long-Lewis Ford Lincoln

                201 S Court St Ste 310 Florence, AL 35630-5688

              • Long-Lewis Ford Lincoln

                PO Box 361770 Hoover, AL 35236-1770

                BBB Accredited Business
              BBB File Opened:
              1/1/1965
              Years in Business:
              137
              Business Started:
              1/1/1887
              Date of New Ownership:
              5/15/2020
              Business Incorporated:
              5/15/2020
              Accredited Since:
              10/1/1971
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 010625700 for this business, issued by Alabama Department of Revenue

              These agencies may include:

              Alabama Department of Revenue

              50 N Ripley St

              Montgomery AL 36130

              (334) 242-1170

              https://revenue.alabama.gov/index.cfm

              Type of Entity:
              Corporation
              Business Management
              • Ms. Tricia Cutshall, Vice President of Customer Care
              • Mr. Terry Poole, General Manager
              • Amy Lovelace, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Terry Poole, General Manager

              Customer Contact

              • Ms. Tricia Cutshall, Vice President of Customer Care
              • Mr. Terry Poole, General Manager
              • Ms. Ashley Spalding, Director of Customer Relations
              • Allen Vines, Dealer Principal
              Additional Contact Information

              Fax Numbers

              • (205) 989-3648
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/20/2021

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              In January of this year I purchased a brand new 2020 Ford Explorer. A month into having the car I had to get a completely new fuel pump. This is the first time my car was in the shop. It was there for almost a month. We were willing to shake this off because things happen. Beginning in September my car started getting stuck in park when I would start it in the morning. I took into Ford to fix. They had it for about a week and said they fixed it. While in Chattanooga on a trip my car got stuck in park again. The problem had not been fixed. Upon returning from the trip I called Ford to speak to a MANAGER about my options. I was told I would have a meeting with the SALES MANAGER upon arriving I was pushed off onto a sales man that tried to sell me a car that was worth much less than my brand new car that I had just purchased that was broken. After I denied his option that's finally when the sales manager came over to speak with me.. Then I was told to bring the car in the next day and I would work with the SERVICE MANAGER to work on my issue. I shook hands with him and this has been the only interaction that me and him had.. My car has now been at Ford for almost two months.. I have received no calls with updates in the last three weeks... and I have had to go drive back up there to return rentals TWICE because they sold the ones I was in. Was not offered to come to me to get the car since I was the one being inconvenienced. We are very saddened by how we have been treated and the overall experience with this car and Ford. I have contacted Ford twice to try to get a GM or owner reach out to me and have not been contacted. We leased an Explorer for three years and LOVED it. Never had an issue but this whole experience with the car we actually purchased has been a nightmare.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shirley K

              5 stars

              12/08/2021

              Yesterday morning I unfortunately found myself needing a new car all of a sudden. I found a vehicle I was interested in on Long Lewis' site. Called, spoke to Xavier who had the vehicle out front for me to see upon arrival. I quickly realized that I wasn't interested in that vehicle and we set out looking at the used options they had available. Went for a ride in a '17 Explorer. Loved the vehicle. Decided to proceed. Paperwork went smooth. Financing was made easy. Shomari helped lock in my rate and get me setup with the lender. I closed the deal with Evan, who again was more than helpful and easy to deal with. Alyiah then walked me through all the technological options and helped me get setup before hitting the road. The entire experience was smooth, no pressure, no hassle, dealing with really nice folks and walking away with what I think is a good deal on a quality used vehicle. Xavier, Shomari, Evan, and Alyiah, keep up the great work! And thanks again!

              Local BBB

              BBB Serving Central & South Alabama

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