Business ProfileforService Care, Inc.

I was originally quoted $400+ for my repair and told my sensor went bad and needed to be replaced. The diagnostic appointment was $99 for a 5 minute diagnostic. I felt that both the $99 and the $400 total were quite steep. But since I didn't know what the complexity of the repair might be I remained a little open to the cost. Additionally, they came recommended by my father. So through that, I hoped I received a fair price for the repair (again, this is in spite of me feeling like it was steep.) Lastly, given that I paid the diagnostic fee I felt compelled to go with you for the repair so I wouldn't feel cheated out of my $99 for a 5 minute diagnostic. After 2 weeks the part finally arrives and my appointment is scheduled. The technician arrives rings the doorbell at 12:29 and leaves by 12:43. 14 minutes for the repair and transaction and departure. Based on that, I'd say that it wasn't that complex of a job at all and now my feeling of being cheated is increasing. Additionally, the fact that the receipt that I received after the appointment only said "icemaker" with no information about the labor, part, or anything was extremely shady to me. So I requested the itemized invoice on Friday to see where my $314.89 went. After being told I'd receive the invoice Friday but receiving nothing I followed up again. This morning I received the invoice. To my surprise, the charges listed did not feel just or fair at all. $40 for shipping and handling for a part that took 1-2 weeks to come in - so there definitely was no expedition for the shipping. Next there was $130 for labor. $130 for a little over 10 minutes of labor. (This is in addition to the $99 for 5 minutes of diagnosis.) I'm okay with the part price (even though online I saw the same genuine authentic part ranging in price from $86-105). $270 for a total of 15 minutes of work plus shipping is EXTREMELY crooked to me. I spoke to who I presume was a technician who stood firmly in these crooked charges.