What complaints do we handle?
Disagreements between businesses and their customers. However, we reserve the right
to reject complaints that use abusive or foul language.
We do not handle:
- workplace disputes;
- discrimination claims;
- matters that are or have been litigated;
- claims about the quality of health or legal services.
How do we handle your complaint?
Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days,
and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive
it (or notified that we received no response). Complaints are usually closed within 30 business days.