Connecticut Among States Being Hit by Fake “BBB” Malware Emails

Recipients Accused of Violating Fair Labor Standards Act
September 11, 2017

Connecticut Among States Being Hit by Fake “BBB” Malware EmailsConnecticut Better Business Bureau is issuing an alert about phishing emails that appear to originate from BBB. 

Though the contents of the email are not specific, it claims it has received a complaint that says the recipients are accused of violating the Fair Labor Standards Act.

The emails have not been sent by Better Business Bureau.

The goal of the senders is to get the recipient to open an attached text file that supposedly explains the nature of the complaint.  Instead, the link may download malware that can infect the recipient’s computer, steal passwords or hack a company’s records.

Here is a sample of the email with the attachment removed for your safety.

BBB has tips for consumers or businesses that receive the bogus email:

1. Do NOT click on any links or attachments.

2. Read the email carefully for signs that it may be fake (for example, misspellings, grammatical errors, generic greetings such as “Dear member” instead of a name, etc.).

3. Be wary of urgent instructions to take specified action such as “Click on the link or your account will be closed.”

4. Hover your mouse over links without clicking to see if the address is truly from The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.

5. Send a copy of the email to (Note: This address is only for scams that use the BBB name or logo)

6. Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).

7. Run anti-virus software updates frequently and do a full system scan.

8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.

9. If you have clicked on any of the links within the email, immediately change your email and network passwords AND notify your local IT provider for next steps and actions.

 If you have a business and are not certain whether the complaint is legitimate, contact your Connecticut BBB at 860-740-4500.

BBB is working with law enforcement as well as a private deactivation firm to shut down as many criminal websites as possible. To date, we have shut down well over 100 sites.

For more information on data security for your business, check out

Founded in 1928, Connecticut BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior.  BBB helps consumers find and recommend businesses, brands and charities they can trust, offers objective advice and a wide range of education on topics affecting marketplace trust. 

BBB also offers complaint and dispute resolution support for consumers and businesses. 
Today, 113 BBBs serve communities across the United States, Canada and Mexico, evaluating and monitoring more than 4.7 million local and national businesses and charities.  

For more advice on finding companies and businesses, start your search with trust at