Key Staff

Here you will find a directory of key staff at your BBB, as well as a guide to help you get through to the person who can help you with your particular request

Need help?  Please look over our list below for help with common questions:


I want to file a complaint: Please use our online complaint form or fax a complaint to 860-740-4515.  Completing the online complaint form is the best way to submit a complaint, as it ensures that BBB will have sufficient information to process the complaint.  If you are unable to complete the online complaint form, you may email your complaint to

I want to report a suspicious email, phone call, web site or business practice:  Alert BBB to the issue by using BBB Scam Tracker.

I want to get an update on the status of a complaint I already filed: Please call 860-740-4500 and choose option 2, or email

I want to research a business:  Please use our search feature to find reviews on businesses throughout the US and Canada.


I want to become BBB accredited:  You may apply for BBB Accreditation using this link, or contact us at (860) 740-4500 x 126.

I want to add the BBB seal to my businesses website:  Please email your BBB at

I am a BBB Accredited Business and need assistance:  Please call our Accredited Business Services team at (860) 740-4500 ext. 111, or email

Social Media and Events:

Please contact Jackie MacKnight, Director of Marketing and Community Relations at, and follow us on social using the links below.

Media and Public Presentations:

Please contact Luke Frey, Communications Manager at

Other Questions:

Can’t find your question on this list?   We are happy to help.  Please call us at 860-740-4500, or email with any concern not addressed here.

 Key Staff Directory

Paulette Scarpetti
President and CEO, ext. 101

Jeanne Mecca
Vice President, ext. 126

Courtney Goodwin,
Director of Marketplace Operations, ext. 122

Jackie MacKnight, ext. 123
Director of Marketing, Communications & Community Relations

Susan Dudley, ext. 116
Executive Accountant & Director of Human Resources


BBB Serving Connecticut
29 Berlin Road
Cromwell, CT 06416

(860) 740-4500 Phone
(860) 740-4515 Fax

Office Hours:
Monday-Friday; 8:00AM – 4:00PM

Consumer Phone Hours:
Monday-Friday; 9:00AM – 2:00PM