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          Find a Location

          American Dry Basement Systems has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAmerican Dry Basement Systems

            Waterproofing Contractors
            Multi Location Business

            Additional business information

            Additional Info:
            Peter O'Shea, the owner of this company is also the owner of Mold Pro, Inc.

            BBB maintains a separate report on Mold Pro, Inc. The report may be accessed online at www.bbb.org,
            See all additional business information

            At-a-glance

            Customer Reviews

            4.88/5stars

            Average of 64 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            American Dry Basement Systems is a basement waterproofing company located in Brookfield, CT that specializes in basement waterproofing, french drain installation, crawl space encapsulation, sump pump and battery backup systems, and foundation crack repair. We offer our services throughout Connecticut & nearby New York. Our mission is to help protect your most significant investment from any foundation damage or water control problems.

            Products & Services

            Basement Waterproofing

            Crawl Space Waterproofing

            Sump Pump Installation

            Battery Backup Systems

            Foundation Crack Repair 

             

            Business Details

            This is a multi-location business.

            Find a Location

            American Dry Basement Systems has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/6/1997
              Years in Business:
              26
              Business Started:
              8/1/1997
              Business Incorporated:
              8/21/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • American Dry Basement Systems, L.L.C.
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Peter O'Shea, President
              Contact Information

              Principal

              • Mr. Peter O'Shea, President

              Customer Contact

              • Mr. Peter O'Shea, President
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have had a couple of floods in my basement over the past few years. I had American Dry come out to assess the cause of the flooding and recommend a solution. I specifically discussed with the salesperson that I did not know how the flooding was occurring and I was relying on American Dry’s expertise to determine the cause and address that. After visiting, their salesperson recommended that we replace our existing French drain and sump-pump system for a new French drain and sump-pump system at a cost of $11,686. The system was installed and I paid the bill on August 28, 2023 (invoice number *******). Less than 30 days after installation, my basement flooded again with about 3 feet of water and we had to replace everything in our basement. Turns out, the French drain and sump-pump system I had did not need to be replaced, wasn’t the cause of the flooding and the newly installed system did not address the issue, which it turns out was cracks in the floor of the basement and which could have been fixed for significantly less than the $11,686 system that American Dry sold me, which I did not need since I already had that system and since it did not even address the issue. I trusted their team to correctly diagnose the issue and recommend only what was needed to fix the flooding – they took advantage of me by selling me a system I did not need and that did not address the issue for $11,686. I have been trying for about a month to get some relief from them – after a number of calls and follow ups, they offered to do more work at no charge – but it is work that sill does not address the issue costs significantly less than the money I already paid them – and in either case is not an acceptable solution. I continue to follow up every few days and the salesperson continues to either not respond to me, or tell me that he will check with “the owner” again as it is “the owner’s” decision how to handle. I would appreciate any help anyone could give me. Thank you.
              Read More

              Customer Reviews

              64 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James M

              1 star

              01/23/2024

              Scheduled an appointment for a free quote. It was supposed to be today 1/23/2024 at 1pm. No one arrived. WIfe called, they said we did not "confirm" the appointment when they called us. They said they called my wife and myself. They did not call, they did not provide any evidence of these calls. Whereas, I can provide evidence they did not call us (I have phone records). When questioned about this lie, they doubled down on it and lied again saying they tried to call us. Then publicly said on Google that I was lying! I'm happy to sue for slander, or they can take down their comment and call to apologize for lying TWICE.

              Local BBB

              BBB Serving Connecticut

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