Business ProfileforCulligan by WaterCo of New England

I had Culligan come over to service our system on Friday, June 30th 2023. The guy left the job half finished (the display was showing a setting instead of the date/time like it normally does) and since then our water pressure has been low (I know it’s the system because I bypassed the unit and the pressure returned). I spoke with Culligan on Monday, 7/3/2023 and was told that the technician doesn't work for Culligan and she would send someone out to correct his mistake. After the technician came on 7/5/2023, he tried flushing the system but said if this doesn't correct the issue, we might need something called a "rebed" of the unit. We gave it until Monday, 7/10/2023 as he suggested but the pressure was still low so we called back. We were told this would cost us $450 but I contested this as the issue only started after the routine service. I asked to speak to the general manager, but he never got back to me. On Friday, 7/21/2023, I spoke with Joann where she said basically "these things happen", the unit's old and it's not the responsibility of our techs when they perform routine maintenance to identify potential issues. Seriously? When I take my car to the dealership for routine service, they perform a multipoint inspection to let me know about potential problems so that I can prepare and get ahead of them. I've been routinely servicing my unit with Culligan since I bought it in 2010 and not once have any of them mentioned that this could be an issue. She also told me that the first technician who came was a Culligan tech, contradicting what service told me when I called them to get the second tech out. I feel I have been lied to by Culligan and the only remedy is for them to refund the money for the annual service, which I'll then use to pay for this rebed of the unit.