Business ProfileforHomeServe USA Corp.

Have been paying for this service for the past several years. First time I used it and discovered the policy covered the bare minimum, basic issues such as replacing the flapper or changing out the pump in the bowl, all of which can easily be done. I decided to cancel the policy and called to find out what my PTD was for the cancellation. Not a single representative could answer the question or even understood biing dates. I was transferred multiple times because "that department answers that." Finally got someone else, explained in as simple terms as i could and he talked in circles. 1 rep had already advised that my payment received 4/2 covered me thru april. This rep so no you should have waited to cancel until right before your next bill was due. Asked about proration and he was clueless. Had to get a sup and she was audibly feeding him whatever answers she thought might shut down the line of questioning. He then starts to say im paying them behind the month so the 4/2 payment was for march but then proceeds to say my coverage start date was Nov 15 and the payment was received Aug 15. When pointing out that would be prebilling he couldnt answer any questions. When asking for the sup "Sky" who was feeding him random answers he hit me with the call center non sense response "my supervisor is just going to say the same thing Im telling you" which is likely true since she was telling him random dates everytime I pointed out how he wasnt making sense. I was tolsd I could not be provided with any bills because they dont have them. Absolute worst customer service Ive experienced. Just bodies in seats picking up the phone. They cant answer a single basic question.