Business ProfileforNapoli Indoor Kia

Subject: 2017 KIA ***: Persistent un-resolved Service/Maintenance Repair Issues Minimal repair progress, continued findings of faulty parts, new issues around original issues. Low confidence of current management and resolution of issues. Grave concerns of overall vehicle safety with history of faulty parts and lack of assurance on vehicle repairs. IMPACT: o Critical need to have a safe dependable vehicle to transport children to school, weekly activities, and overall daily transportation needs o Reoccurring Car Rental Fees: Jan. 4, 2024 - Feb 1: $1922.35 Feb 8th through present Feb. 23rd (ongoing) ISSUE: o Jan. 4th Check Engine Light On: my Mechanic of Anderson Auto deciphered Check Engine Light Code(s) required resolution only through KIA Service/Maintenance. Vehicle subsequently towed Jan 4th to KIA of ******** ** - o Jan. 4th Vehicle towed to KIA with advisement KIA to determine issue(s) and advise o Jan. 11th: KIA provides vehicle diagnose via via Video (reported repair requirements of - Miss-fire of Fuel Injectors 4 and 6 (codes of miss-fires provided) - CVV Timing to brake off camshaft slightly off o Feb 1st Fuel Injectors and CVV repaired and returned o Feb. 3rd: identified gas Odor (Parked vehicle: unsafe to drive) o Feb. 5th: vehicle towed to KIA of Milford o KIA advised the Fuel Injectors installed by them were faulty, resulting in a gas leak o Feb. 6th: KIA to follow their process to request new Fuel Injectors o Feb. 7th: Kia advised replacement Fuel Injectors to be shipped within 24-48 hrs o Feb. 9th: KIA confirmed receipt of replacement Fuel Injectors o work to begin Feb. 13th upon repair-agent return to work o Feb. 19th: KIA new findings: Fuel Injector #2 o KIA to engage CarShield Warranty Service and determine approval to replace Fuel Injector #2 or use other methods to resolve Fuel Injector #2