Business ProfileforNelson Roofing & Siding Inc.

New roof and skylight replaced on November 24, 2021. On May 30, 2022 (6 months after install) we saw water stains on our hall ceiling and notified Bob via text. He came on May 31, 2022 to view the roof. Bob's professional opinion was the water stains are from condensation and to have continuous venting installed. Showed Bob pics of new roof with heat loss where water stains are. Pic of old roof with frost and no heat loss. Did not make sense what Bob suggested. Hired a roofer who inspected the roof and said the skylight was not installed properly and we have 2 other issues due to this on the roof. Need a new roof and skylight. Paid $11,350. Bob's attitude is not my problem. After we informed him of the 2 roofers findings all he said was I will talk to my partner (Mike, his son) and get back to you. Sent certified letter. The 2 times Bob went on the roof he never took a tool (as the other roofers did) to access the problem, just a phone to take pictures of the skylight. We are asking for a rebate of $5,000 to be applied to the new roof & skylight we now need at a cost of $14,000. Price came from a local licensed roofer ($11,950 roof, $1,860 skylight). This does not include repairs to the interior ceiling. Although he has a 5 year warranty on his workmanship, at this point we do not trust him and we need to replace the roof and skylight.