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Find a Location

Astacio Plumbing & Heating LLC has 1 locations, listed below.

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    Business ProfileforAstacio Plumbing & Heating LLC

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/2009

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Astacio Plumbing & Heating LLC offers plumbing, heating and boiler services.

    Business Details

    Location of This Business
    15 South St Ste 1A, Norwalk, CT 06854-2662
    BBB File Opened:
    2/13/2009
    Years in Business:
    20
    Business Started:
    2/7/2004
    Business Incorporated:
    2/17/2004
    Accredited Since:
    3/30/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Astacio Plumbing & HVAC
    Business Management
    • Mr. Richard L. Astacio, Member
    Contact Information

    Principal

    • Mr. Richard L. Astacio, Member

    Customer Contact

    • Mr. Richard L. Astacio, Member
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I called the business and got an appointment for some electrical work to be done. I asked for the fees and I was told the electrician will come and give the quote right then and there. I asked what is the hourly charge? I was told it is by the job. Next I had to call and cancel ahead of the scheduled appointment as I had to go to work. I called back following week to schedule again. Again I asked is there a cost for getting an estimate? What is the hourly charge. I was again told electrician will go and see the job and give you a quote. Finally when the electrician came he was looking at the things to be done. He said did the girls tell you my hourly rate? I answered in negative. He then mentioned these girls are great but they did not tell you the rate? As he was still looking at the patio connection s to be done I asked him if he needed me any more . He mentioned he will send the quote for each job separately and I can choose what I want first and what can wait. He did not let me know that he will charge me for giving me an estimate. I got the quote in a few days and I was trying to figure out which one to get done now and which job can wait. Then in a few days to my surprise I received a bill for giving me an estimate. If I was told there is almost $200 fees to give me an estimate- I would not have asked him to come at all. Before Astacio, I called camsan and they mentioned free estimate. I was trying to take 2 or 3 estimates and choose the one I thought reasonable. I think without telling rates/and or fees for estimate it is deceiving. Even if the girls did not know the rate, once the electrician was scheduled, he could have called to let me know his fees for giving an estimate/quote and or hourly rate. This is deceiving and in my knowledge cheating. I would be out $600 for 3 estimates before any work got done! Those who asked for fees for giving an estimate I politely thanked them and ended conversation.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Me K

    5 stars

    02/19/2024

    Tech came out on time and was very helpful explaining and answering my questions.

    Local BBB

    BBB Serving Connecticut

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