Business ProfileforNukingstreet Pest and Wildlife Control LLC

We have received consistently subpar service from this company including poor to non-existent communication and a repeated failure to service our interior traps, which comprises 50% of the residential plan we have been paying for since May 2022. We have submitted the attached complaint letter to them in 4 different ways and at 4 different times (via their email address, via an online request from the business for a review, via phone in a conversation with the office manager, and printed out on paper and handed to a technician to deliver to the owner). The most recent issue occurred on Friday Jan 13th. We were advised previously that our monthly service date/time is the third Tuesday of each month with an arrival window of noon - 4:00 PM. For the month of January this would have been Tuesday, January 17th. However on the 13th we received a text from the technician that he would be arriving within 30 minutes. Given that this was not our normal day and we had received zero communication re: a re-schedule, we were unable to accommodate the technician that day. When my husband called to inquire why we were re-scheduled and not informed, the office manager was flippant and rude with him and could provide no reasonable explanation except that they needed to change the schedule and didn't care if it worked for us or not. She also advised that the owner had indeed received our printed complaint letter and chose to ignore us. The behavior of this company is astoundingly unacceptable. We have provided them with multiple opportunities to respond to our concern and by their own admission they are ignoring us. We would like a refund for the service plan in the amount of $265.88 as paid on November 2, 2022 for the time period Nov 2022 through April 2023 and to end our relationship with this company upon execution of the refund.