This Business Is Not BBB Accredited

The Nerd Cave LLC

The Nerd Cave LLC

The Nerd Cave LLC

3 years in business
165 Pearl St Apt 32C
Seymour, CT 06483-3741
Additional Website Addresses
BBB File Opened: 12/17/2015
Business Started: 01/01/2014
Business Incorporated: 03/15/2016 in CT
Type of Entity
Limited Liability Company
Business Management
  • Mr. Igor Dviniatin
Business Category
  • Online Retailer
Additional Information
  • On 08-01-2016, BBB began an investigation of The Nerd Cave based on an emerging pattern of complaints.  At that time, one complaint had been received in April and six had been received in July.  During the month of August, BBB received an a...
  • On 08-01-2016, BBB began an investigation of The Nerd Cave based on an emerging pattern of complaints.  At that time, one complaint had been received in April and six had been received in July.  During the month of August, BBB received an additional 31 complaints.  All of these complaints had the same general pattern: the consumer's order would be placed online with the company; most of the consumers would received no confirmation of the order; the payment for that order would be withdrawn from their accounts within 1-2 days; no shipment of the purchase would be made; consumer attempts to reach customer service would most often be met with silence, but sometimes with automated messages claiming shipment had been delayed due to an unexpected volume of orders, and still nothing would be received.  The business did not notify the consumer of shipments that would exceed 30 days after purchase, giving them the option of continuing to wait for the shipment or be refunded their money, as required by law.  After much investigation, BBB's investigators were able to find and contact the owner of the business.  

    As of 10-25-2016, complaints against this business continue to be received by this BBB, and most consumers with complaints have received refunds for their orders, but BBB has received no evidence of any shipments being made to fulfill any of their purchases.

    BBB warns consumers to try limiting their purchase activity to businesses they know or are confident about legitimacy.  Consumers should also use credit cards, not debit cards, to make purchases because of the fraud protection provided by major credit card institutions.  Predatory behavior continues to be a problem in the marketplace, and those that practice it are continuing to increase in sophistication,  If there is any question or doubt, we recommend contacting your BBB regarding businesses from whom they intend to make a purchase, especially those businesses that are strictly found online.  In addition, BBB Business Reviews continue to be a valuable resource, and remain free to the consumer.

Alternate Business Names
  • Unique Tee Shop
  • Prime Line Gear

F

Government Action

In the Matter of The Nerd Cave, LLC
On 01-11-2017, BBB received confirmation from the CT Dept of Consumer Protection of an Assurance of Voluntary Compliance (AVC), fully executed and binding as of this date.  This AVC places the following conditions on this business: (1) Business will not charge credit cards until order ships; (2) Business will notify consumers when shipment will take place after the date given at time of order, and if the item wi... Read More

Pattern of Complaint

On August 24th, 2016, BBB Serving Connecticut wrote to The Nerd Cave LLC regarding a pattern of complaint activity that has emerged. Complaints received by BBB against The Nerd Cave LLC indicate that items purchased are not received despite payment being made. Additionally, consumers report having difficulty reaching customer service and those who are able to speak with customer service, are provided with information indicating a resolution that ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for The Nerd Cave LLC include:

  • 186 complaint(s) filed against business
  • Failure to respond to 80 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Nerd Cave LLC

This Business Is Not BBB Accredited

The Nerd Cave LLC

Customer Review Rating:

100%

Composite Score: