Business ProfileforPetro, Inc.

I received a delivery of 214.3 gallons of oil on 12/18/23. The following day, my hot water heater shut off and I had to reignite. I didn't think much of it at the time. I did, however, call Petro and complain that they waited too long to fill my tank and that I had never, in over 20 years of living here, had that much oil delivered. One week later on 12/27/23 my hot water heater shut off again. While I was able to reignite, I promptly called Petro to come out, I was told I would have a diagnostic charge of $99.00. "e" came out and the first thing he asked was did I just get oil delivered to which I responded, "I got a delivery last week of over 200 gallons". "e" explained that when the tank gets too low air gets in the lines and will continuously trip the hot water heater. The solution was to blow the lines out, which he did. It has not happened again. Unfortunately, I received a bill for $324.31 a week later. I promptly called to dispute the charge because it was a result of their error and not mine. I was called back by Jackie @ ###-###-#### on 1/9/24 and told the charge would be reduced to $99.00. I promptly called back and said the charge should be $0. Jackie returned my call on 1/10/24 and said she was removing the diagnostic charge also. There has been no adjustment to my account and I still have an outstanding balance for $324.31. Please assist me in getting this charge removed. I shouldn't have to keep calling.