Business ProfileforBrothers Oil Company, Inc.

Date of Transaction: March 30, 2022. I have not paid the bill as of yet- the amount agreed upon was $500 dollars (service charge of $125 and soot boiler cleaning $375). The technician completed additional work without my consent and came to a final price of $1557.17, which is three times the amount I agreed to. On the work order for my signature- it reads, “phone auth”, which is false information. I did not verbally confirm/authorize via phone, the additional work. Instead, after the technician completed the repair, he called me to tell me all the services completed and provided me with the vast difference in charges, from $500 to $1557.17. When I asked him, why I was never made aware of the additional work and that I will not make such a large payment. His response was, the office will call you tomorrow. I spoke to a service member at the office the following day: I was told he would call the technician and call me back. Instead, the technician called and basically said, he did the work and the bill stands and I will have to pay. The office is taking the word of the technician against mine and are unwilling to accept that I am telling the truth. I don’t know if this is common practice and other customers have simply succumbed to their slander and threats? I am being told I am a liar and used their company to receive free service. And it is deeply offending. And at least, if this is brought to BBB’s attention, maybe someone else can be spared from this situation. Although I did not authorize this labor/bill; in attempts to resolve the issue, I agreed to pay half the cost- which Brothers declined. So at this point— they have not tried to resolve my complaint, or meet me at a reasonable position. They are demanding full payment, and are threatening to pursue the matter with ****** Police and Smalls Claims. I notified them that I would contact BBB to look further into this issue and hopefully come to an amicable agreement. Correspondence/bill is attached. Ref# ******.