Business ProfileforWestbrook Honda

I have been going to Westbrook Honda since 2017. Since 2017 I have brought my car to them for oil changes and routine care. Starting in 2019 when I brought my car for a regular oil change I was told I needed to also replace, Tires, Brakes, Rotors and Calipers. As I had never done them before I agreed to do so. Since that day I have brought my car there every 6 months for oil changes with them stating I have needed to replace all of those things every single time. I am now at a Total of $7,011.82 just to Westbrook Honda alone. When speaking to the "Service Manager" 2 visits ago he had no answers as to why it kept happening. Not to mention 2 of the times I brought my car there I waited over an hour and a half for an oil change, I've gone up to the service counter to have them check on the status and then be told "They forgot about me, the services will be covered today". Not acceptable when you take time off of work to sit in a dealership for a single oil change for over an hour and a half. When stopping in on 03/20/24 due to my car shaking yet again that I had just had fixed on 02/03/2024, I requested to speak to the service manager and was told he was not in today. I left my name and number with the service department for a call from said Manager. I am very unpleased with this business and believe they have never once fixed my car. I want my money back for all of the work they "Say they have done" to actually get my car fixed elsewhere.