Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Premier Kia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Premier Kia

      205 N Main St Branford, CT 06405-3019

      BBB Accredited Business
    • Premier Kia

      P.O. Box 3366 Branford, CT 06405-3019

      BBB Accredited Business

    Business ProfileforPremier Kia

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/21/2011

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Premier Kia offers the sales and service of new and used automobiles.  Premier Kia is proud to offer the full Kia model portfolio, as well as a large selection of Certified Preowned Kia models, as well as vehicles from other brands. 

    Products & Services

    Kia

    Business Details

    This is a multi-location business.

    Find a Location

    Premier Kia has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Premier Kia

        205 N Main St Branford, CT 06405-3019

        BBB Accredited Business
      • Premier Kia

        P.O. Box 3366 Branford, CT 06405-3019

        BBB Accredited Business
      Location of This Business
      205 N Main St, Branford, CT 06405-3019
      BBB File Opened:
      11/7/2011
      Years in Business:
      13
      Business Started:
      4/1/2011
      Business Incorporated:
      5/1/2011
      Accredited Since:
      11/21/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Premier Automotive, LLC
      Hours of Operation

      Primary

      M:
      7:00 AM - 8:00 PM
      T:
      7:00 AM - 8:00 PM
      W:
      7:00 AM - 8:00 PM
      Th:
      7:00 AM - 8:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      11:00 AM - 4:00 PM
      Business Management
      • Mr. Robert J Alvine, President/General Manager
      • Ms. Barbara Brown, Accounts Administrator
      • Mr. Carl Field, Service Manager
      Contact Information

      Principal

      • Mr. Robert J Alvine, President/General Manager

      Customer Contact

      • Mr. Robert J Alvine, President/General Manager
      Additional Contact Information

      Fax Numbers

      • (866) 685-0386
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/25/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I ordered a part a few weeks ago and it turned out to be the wrong one. I requested a week ago for a return label so I can get my money back , to get the right part. I’ve never received a return label from them and they insist on an email thread that they have. I’ve provided proof after proof that I haven’t and all I have received is a long email thread of back and forth on how to get a new return label. I’ve been nice about this whole ordeal until now. I am now being ignored. I need my part for my car. But I also need the money to get the right part for my car. No one is answering me and now I have a strong feeling a return won’t be happening into my account because of the unprofessional company that they run. I’m not one to complain but the part could have already been shipped back and my return could have been processed already. But they are refusing to resend the email or send me another return label. I’ve told them I’m about to ship it myself and then bill them the cost along with the return. This is ridiculous.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Keith M

      5 stars

      02/09/2024

      I recently purchased a New 2024 Kia Telluride from Premier Kia. Very please with the speedy process, friendly staff, and the time they took to explain the many new technological features of my Telluride. They gave me 30,000 miles of free oil changes too!

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.