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Find a Location

Fallon Moving & Storage, Inc. has 1 locations, listed below.

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    Business ProfileforFallon Moving & Storage, Inc.

    Moving and Storage Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2013

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Fallon Moving and Storage, Inc. offers residential and commercial moving and delivery services, as well as storage.

    Business Details

    Location of This Business
    800 Marshall Phelps Rd, Windsor, CT 06095-2143
    BBB File Opened:
    6/14/1994
    Years in Business:
    31
    Business Started:
    7/1/1992
    Business Incorporated:
    6/5/1992
    Accredited Since:
    2/12/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Raymond J Fallon Jr., President
    • Ms. Casey Fallon
    Contact Information

    Principal

    • Mr. Raymond J Fallon Jr., President
    Additional Contact Information

    Fax Numbers

    • (860) 298-7077
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/30/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Fallon moving and storage showed up on move day but decided after viewing the basement items that they could not move them due to mold. They stated they would not put their employees at risk as they have asthma. The move lead on the job disclosed his boss would write me a letter stating why they refused to move the basement. I have called them repeatedly without any recourse. they denied me the letter and said they don’t want to ‘get involved.’ They cost me a lot of money as I was forced to hire movers and truck of my own through uhaul to finish the job.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    K. W.

    1 star

    07/29/2023

    The movers were beyond unprofessional. 1. Antique furniture was dented 2. Movers dropped a safe on and cracked my tile floors. When I filed a claim, and followed up on it (6 weeks later) they denied it due to a lack of edging. Pretty sure if a 200 lb safe was dropped on any tile it would crack. 3. The following morning at 8:30 am the movers were wandering around my backyard looking for the equipment they thought they had left in my backyard, and proceeded to knock on my door, despite being told over the phone there was no equipment there. Do not use this unprofessional company.

    Fallon Moving & Storage, Inc. Response

    07/31/2023

    Customer is upset over claim. Claim was put in for damage to flooring and nothing else. It is clear that it needs to be filled out completely and as accurately as possible. It also explains that claims department has 30 days to respond. Customer called 3 weeks after the claim was sent in to make sure that we had received it. A week later, questions were asked of the customer, as the claim was not filled out accurately. When questions were asked customer was unhappy and not helpful. Specifically asked what dollar figure the customer was looking for under replacement cost. She did not have an answer, and therefore we could not pay out a claim. Based on the limited information provided, claim was denied.

    Customer Response

    07/31/2023

    This does not match the communication. I received from this business. The reasoning I was given was that my claim was denied is that floor did not have proper edging. (My floor definitely wouldn’t be cracked if the movers didn’t drop something heavy on it) I asked how I am supposed to obtain this specific information about the cost- am I supposed to get a quote from a flooring person? I received no response to that question. I don’t have a knowledge of tiling so not sure how I am supposed to get that information without that type of quote. Instead of asking this clarifying questions I was just told the claim was denied. It also was 6 weeks after the move that I followed up, incredibly frustrated by the slowness to respond, and lack of communication. I was only ever contacted, each time after I reached out.. The woman I spoke to on the phone was frustrated that I had even asked for a phone call and to have an idea of a timeline 6 weeks after the incident occurred. From my perspective the claim was denied because she was frustrated with my request for a timeline again 6 weeks after. Furthermore, the whole move was a disaster and I only followed up on my damaged and relatively new tile floors.

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

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