Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Hands On Moving LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hands On Moving LLC

              157 Church St Fl 19 New Haven, CT 06510-2100

              BBB Accredited Business
            • Hands On Moving LLC

              445 Front Ave West Haven, CT 06516-2015

              BBB Accredited Business

            Business ProfileforHands On Moving LLC

            Moving and Storage Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 22 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/17/2015

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Hands On Moving is a moving company in CT.

            Products & Services

            Local Moves, Commercial Moves, Long Distance Moves, Storage, Office Moves, Piano Moves, Senior Moves, Delivery Moves, Packing Services

            Business Details

            This is a multi-location business.

            Find a Location

            Hands On Moving LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hands On Moving LLC

                157 Church St Fl 19 New Haven, CT 06510-2100

                BBB Accredited Business
              • Hands On Moving LLC

                445 Front Ave West Haven, CT 06516-2015

                BBB Accredited Business
              BBB File Opened:
              9/8/2014
              Years in Business:
              10
              Business Started:
              1/20/2014
              Business Incorporated:
              7/24/2014
              Accredited Since:
              2/17/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Xzavier Richardson, Owner
              • Mr. Randall Sapp, Executive Manager
              • Mr. Reginald Mayo, Executive Vice President
              Contact Information

              Principal

              • Mr. Xzavier Richardson, Owner

              Customer Contact

              • Mr. Xzavier Richardson, Owner
              Additional Contact Information

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/25/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              My belongings were stored with Hands On for 7 years. The delivery truck that should have contained only my things, from *** ***** to *************, arrived with many things that were not mine, large furniture to bins of clothing. Unloading and sorting was stressful and hard for the three men. In the end they loaded everything extra back on to the truck without ever completely emptying it. The result is that I’m missing at least two items that I saw but went back and have no idea what remained on the truck. They now say they can’t find the missing items. They communicate only by email, no names. If I were the other person, I’d be angry to know my belongings had been moved around like that and potentially lost forever. I could have taken everything. The movers went back to *** ***** with a truck half full, unloaded it somewhere. That is where my belongings are. I have offered to get the recovered items to ************* from ******** to save them another long drive.
              Read More

              Customer Reviews

              22 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debbie P

              02/08/2024

              Professional, friendly . They were on time and moved some very heavy furniture quickly. I definitely recommend them to anyone that needs furniture moved.

              Local BBB

              BBB Serving Connecticut

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.