Business ProfileforToluna USA, Inc.

I spent a long time earning 30,000 points, in good faith, per their terms, always answering honestly to their survey questions. I tried to cash out and then received an email that they were unable to process the gift card reward, and the points were put back on my account. I just figured they had some sort of glitch so I logged in and cashed out again. Later I got another email that they couldn't process my reward. I went to log in, and couldn't log in. I thought something happened to my password, so I submitted to reset my password. I never received the email to reset my password. I emailed their customer service, and received a response that they booted me from the platform for quality control issues. I was dismissed as shown in the emails, in a way that they wouldn't have to pay me for the rewards I earned, and told not to contact them as they considered the case closed. This doesn't allow me to be in touch with their privacy officer, or to make a complaint. If there was a problem with me as a panelist, it should have been made known to me, and I should not have been allowed to spend many hours of my valuable time, thinking I was going to be rewarded. It was a $25 gift card that they owe me. Their website has terms, FAQ's, etc. that explain their practices and when I read through there is nothing I have done to infringe on their terms or conditions. If it is truly just up to their discretion, and they cannot provide something to show me how they came up with that determination, then I would like a formal acknowledgment that none of my survey taking data will be provided to their clients or used. If I'm not getting my part of the deal, the points/reward, then I don't want them using my responses or sharing it with their clients, in any shape or form (including anonymized/aggregated/de-identified).