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          Connecticut Appliance and Fireplace Distributors LLC has 1 locations, listed below.

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            Business ProfileforConnecticut Appliance and Fireplace Distributors LLC

            Major Appliance Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/31/1997

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Connecticut Appliance and Fireplace Distributors LLC offers name brand kitchen appliances, as well as Wood burning, Gas, Pellet & Electric fireplaces, stoves & inserts, gas log sets and accessory products. They serve Homeowners & Do-it-yourselfers, Home builders, Remodeling Contractors, Architects, and Kitchen & bath specialists. They assist from the initial sale, to installation, to after sale service. They have a full showroom as well as sales representatives and field sales representatives that can meet with you at their showroom, your home or place of business.


            Business Details

            BBB File Opened:
            12/31/1997
            Years in Business:
            26
            Business Started:
            5/19/1997
            Business Incorporated:
            5/2/1997
            Accredited Since:
            12/31/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. John Gillotti, General Sales Manager
            • Ms. Andrea Salzillo, General Manager
            • Mr. Robert Fedora, Manager
            • Mr. Sisto Salzillo, Operations Manager
            Contact Information

            Principal

            • Mr. John Gillotti, General Sales Manager
            • Mr. Sisto Salzillo, Operations Manager

            Customer Contact

            • Ms. Andrea Salzillo, General Manager
            Additional Contact Information

            Fax Numbers

            • (860) 621-2151
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/04/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Good afternoon, I would like to make a complaint on behalf of myself and other new home owners on my street. We were provided Gas Fireplaces through your company. It was one of the first things installed in New Build house. We had to go into your store to pick out appliances and was given the option of the Fireplace upgrades. I purchased the upgrades and was given a receipt of what I thought I owned and was being installed in my new house. This is also what happened with my new neighbors. So when I moved in I was told the Fireplace was not hooked up and I need to call to have CAFD install and fire my gas Fireplace. So when I called and left a message it was not returned in a timely manner then I was given a date 4 weeks later of 1/4/22 to have it installed "If they did not allocate my parts to another person on their list." Their words not mine! I asked why they would give a product i paid for to another purchase and was told " That is just what we do!" Their words. Never the less they thought they could get me in on 12/24/21 and I was happy until I got A NO CALL NO SHOW! so I called again and they said " We do not have your parts they were Allocated to someone else." Again! So they gave me the date of 12/30/21 and again NO SHOW when I called once again nothing. My neighbor did get someone there on 12/30/21 but the guy did not have the parts he paid for and was given a date of 01/12/22 for another install. which does not sound promising for me on the 01/06/22. I really think you need to be held accountable for your customer service and the way you handle peoples property they have paid for. On a good note our Sales person Katrina was very pleasant and knowledgeable. I hope their is something that can be done for a Customer that is just trying to get the services and products that they pay for and also for my New Neighbors. Hopefully they are doing the same thing I am to get some Help on this.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donald B

            06/20/2023

            We had a terrible experience with CAFD. We purchased a ** stove and range hood 2/10/23. The range hood vibrated excessively and leaked ventilation back into the house at the time of installation (3/2/23). The installer suggested we might need to work with ** Service / CAFD to address the problem. CAFD told me to contact ** Service directly, I would have thought CAFD would help with that step. ** Service came to our house on 3/20/23 and ordered a new fan assembly which was done on 3/29/23. This did not resolve the issue. ** Service would not issue a replacement range hood without reconfirming the problem. They sent a tech out on 4/18/23 who gathered details, video, etc and shared with the engineering team. We were told ** would contact us in 24 hours with the status - we were not contacted. We called ** back and were told the replacement had been approved and we'd hear from a ** Service Case Mgr. Instead of a call from the Case Mgr, we received an email telling us that the approval was misstated. The range hood would not be replaced. They considered it "non-repairable" since they considered it having nothing wrong. We then reached back out to CAFD with our complaints (3/1/23). They said they would try to rectify the situation and sent out the original installer again to verify the installation and status again. He determined the range hood was problematic. CAFD worked with ** to arrange for a replacement, which was originally scheduled for 6/16/23 and rescheduled to 6/21/23 as the hood was not yet received. On 6/19/23 CAFD rescheduled once again to replace the hood on 6/28/23. At this point we have no confidence or trust that CAFD was serious about making this right. We contacted them and told them to cancel the replacement completely, as we no longer will do business with them in any way. We hope our experience informs others to think seriously before doing business with Connecticut Appliance and Fire Distributors.

            Connecticut Appliance and Fireplace Distributors LLC Response

            06/23/2023

            *** ***** we sincerely apologize for the problems you have experienced with your range hood. Sisto Salzillo, our owner, did reach out to you and left you a message to notify you that once the hood lands in our warehouse, we are still willing to replace it for you if you are so inclined. If you should change your mind, please contact us and we will be happy to rectify this situation. Sincerely, Andrea Salzillo, General Manager

            Local BBB

            BBB Serving Connecticut

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