BBB Accredited Business Profile

TJB

(203) 288-3711

TJB

41 years in business
12 Crestway
Hamden, CT 06514-1141
Fax Numbers
  • (203) 288-3213
Additional Phone Numbers
  • (203) 287-0636
Additional Email Addresses
  • tjb@TJB-INC.com
  • Ted@Pond.Expert
BBB File Opened: 03/22/2000
Business Started: 01/01/1976
Business Incorporated: 05/19/1981 in CT
Type of Entity
Corporation
Business Management
  • Dr. Ted Greiner, President & CEO
Business Category
  • Landscape Contractors
  • Landscape Designers
  • Drainage Contractors
  • Fountains - Garden, Display
  • Water Gardens Fountains & Ponds
  • Lawn & Garden Pond Dealers & Supplies
  • Landscape Lighting
  • NAICS: Landscaping Services
  • Lake & Pond Management
  • Stone Setting - Interlocking Pavers
  • Contractors - Retaining Wall

Products & Services
Water Garden Supplies, Hardscape Lighting Supplies, Synthetic Turf/Putting Greens, Putting Green Supplies, Solar Lighting, Step,Column, & Retaining Wall Lighting, Paver Lights, Swan & Alligator Decoys, Earth Bottom Pond Supplies, Metal Garden Art
Alternate Business Names
  • Ted's Job Bank Incorporated
  • TJB Landscaping
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Cash, Check, Money Order, MasterCard, VISA, Discover, American Express, PayPal, Citipay, ApplePay
Refund & Exchange Policy: 
Returns accepted on unused items with original boxes within 30 days of receipt (when you receive the product). If the return procedure is not followed, your return will be refused as it arrives and returned to you. There will be a 20% Restocking fee on return orders.

If you ordered the wrong sized product and are purchasing a different size of the same item,  then we will waive the 20% charge but you are responsible for all shipping charges.  Exceptions are:  Any custom cut material (IE: Liner, Underlayment, and all synthetic turf).  Please let us know the Order # of the replacement order and make sure it is with TJB-INC not another online vendor or you will pay the 20% restocking fee on your return.

If item originally had free shipping, the actual cost of shipping and the 20% restocking fee will be deducted from the credit to the customer. Please allow 1-2 weeks for credits to be processed. Shipping & Freight charges will not be reimbursed. Returns made without following proper procedures will be charged a $5.00 fee or more for complications. 

If your order is over 30 days old and/or is returned dirty, you may be charged up to a 50% restocking/cleaning fee as allowed by Amazon.com.  Products that have been scratched, water spotted, power cords cut, modified, or otherwise not in new condition will be subject to up to the 50% fee or have the return rejected.  If the return is rejected, we will provide you with photos of the damage and allow you up to 7 days to retrieve the items otherwise they will be discarded and no refund given.

If you return items to www.ShopTJB.com, it is your responsibility to provide tracking and delivery confirmation. Items can sometimes get damaged in the return shipping process.  Please pack and protect the returned item(s).  You will be responsible for any damaged item.  TJB-INC suggests purchasing shipping insurance through whichever carrier you choose to return your items(s).  If the order is valued at $100 or more, TJB-INC recommends you insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to TJB-INC with a trackable shipping service. For items below $75, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.  

TJB-INC is not responsible for lost or damaged product(s) shipped by the customer to TJB-INC.  If a damaged item is received for a return, we will take photos for you to provide as evidence for your shipping claim.  If we sent your item in a shipping container or box, please do the same if you are returning the item.  Packages wrapped just in paper tend to get damaged in transit and may be refused and returned back to you.

The purchaser is responsible for making the correct purchase for their application. Although our staff is highly trained, many customers often leave out or forget important information regarding their application hindering a proper recommendation. 

NOTE: The success of any decoy sold by TJB-INC are not 100% guaranteed to remove unwanted visitors. Shooting is the only sure fire method of control.
BBB accredited business

A+

Overview

TJB-INC is a design and build Landscape Contractor specializing in Custom Water Features, Synthetic Putting Greens, Hardscaping (walks, patios, pool decks, driveways & retaining walls), Drainage Solutions, New Plantings, Seasonal Maintenance, & Snow Removal.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

TJB

TJB

BBB ACCREDITATION SINCE 03/28/2016

Customer Review Rating:

100%

Composite Score: