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          Johnston Renovations LLC has 1 locations, listed below.

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            Business ProfileforJohnston Renovations LLC

            Construction Services

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Johnston Renovations LLC offers residential and commercial construction and remodeling services, including kitchens, bathrooms, additions, roofing, and drywall services. 

            Business Details

            BBB File Opened:
            5/12/2017
            Years in Business:
            8
            Business Started:
            2/2/2016
            Business Incorporated:
            2/2/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Adam Johnston, Owner
            Contact Information

            Principal

            • Mr. Adam Johnston, Owner

            Customer Contact

            • Mr. Adam Johnston, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/29/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            On October 21, 2020 I signed a contract with J******* Renovations to remodel our kitchen wit a completion date of December 31, 2020 and gave Adam J******* a $22,500 downpayment. At the time of signing Adam even suggested the renovation might be done by Thanksgiving. On February 26, the kitchen was still only 2/3 completed and there were so many imperfection in what was done we fired J******* Renovations. In the months J******* Renovations worked on our kitchen remodel Adam was increasingly uncommunicative and hard to find. If, by chance, Adam did turn up at my house or respond to a voicemail, he would make sweeping, optimistic statements as to the amount of work that would be done soon, but of five things promised one might be done and that poorly. Materials and equipment would arrive and then just sit in my house or yard for weeks. Frequently the subcontractors or day workers that turned up seemed unsure of what they were meant to be doing. Currently, we have painted frames for "custom" cabinets and their unattached doors, but they do not match each other and the quality is very suspect for custom made cabinets. My husband and I had tried, at various points, to see the cabinet doors Adam was making, but it was never possible. Adam did offer creative reasons as to why -- his workshop was too messy, the paint manufacturer had retooled its product and he was having an awful time with it, etc. Honestly, it looks like he built a bunch of cabinets from kit and didn't know how to paint the,. All of the cabinets are meant to have pullouts -- two were installed. Also, some metal brackets for the floating shelves are broken. The shelves themselves have multiple visible holes where brackets had meant to go, but didn't. Because Adam chose to make the floating shelves out of butcher block slab (a cool look, admittedly), regular under cabinet lighting isn't possible and I still don't know what the solution was supposed to be. Also: The sink has a crack and leaks into the basement. The crack is not the source of the leak -- the sink is badly plumbed. The click vinyl floor is both spongy and hilly and is coming apart in places. The stained butcher block counters are not smooth. The caulking along the counter edge is gloppy. Some of the outlets don't work. So much of the paint needs touching up. The lack of professionalism and attention to detail is very frustrating.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Connecticut

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