Business ProfileforEastern Account System of Connecticut, Inc.

This company is a scam!!!! They are representing a cable company out of ***and trying to get funds from us that we already paid to the company in *** I faxed numerous pages totaling a charge of $28.00 to Eastern. I don't even think they looked into our complaint against WOW in *** They just sent us another letter seeking payment. WHY THE HELL SHOULD I PAY DOUBLE FOR SOMETHING ALREADY PAID FOR!?!?!?!?!?!?! My husband & I are retired, have worked diligently to maintain a good credit rating and now we have to put up with this BS. In reading the other complaints, it sounds that even if we did pay this debt they would still leave the fee against our credit. They would not clear it. I have already reported WOW-***to our local Government Center. Apparently they have had numerous complaints that they now have the information on the bottom of their statements to contact our local Gvt Ctr regarding FCC regulations & complaints against them. WOW has outsourced to India and each time I called to try to resolve our bill I was told different stories as to why there was still an outstanding balance. First it was for equipment not returned which I had tracking notification that it was received by them, from a payment in September, to a payment in December. They never could get their story straight and the major amount that Eastern is trying to collect from us is so called LATE FEES. We stopped service with WOW in September 2023. We have been fighting the BS since then. Seriously people, have you nothing better to do than scam people out of $$. Hope you can sleep well at night knowing you are not following protocol and reviewing complaints that legitimate customers send to you.

Eastern takes great pride in our reputation, our approach and we maintain compliance; we are not a scam. Eastern Account System is a third-party collection agency that works on our client’s behalf. Eastern Account System cannot adjust or alter the balance placed in collections. We do allow 40+ days after the initial notice is mailed to dispute, validate or pay the debt owed. All disputes received are forwarded to our client and Validation is requested. Validation of the debt was provided by our client and sent to you. To protect your privacy and for security purposes, additional details regarding this account cannot be discussed on a public platform, but we would be more than happy to go over the account with you. You can email [email protected] If you prefer to speak with a representative, please call 1-800-750-6343.