Business ProfileforL'Elegance Salon

On March 24, 2023 I had a scheduled highlight service with noelle. I have been seeing her for a few times. I arrived in time and had brought my children with me, which she previously had approved of them coming. They sat and were on their ***** and my baby was asleep in the newborn car seat. Everything seemed to be going fine until it was time to dry my hair. When it was done. It looked like it was still beer and stringy. She out so much product in it that it was a grease pit. I still Pai full price, tje exact price I’m charged every time I go. I get home. And I see that the bleach has bled through the foils, and they were met even applied close to my roots causing it to still look grown out. There were bleach blobs and spots all over my head. I took photos and sent them to her and she basically said she’s sorry I’m not happy with the outcome but she can’t be my stylist anymore. She offered a redo, which I am not comfortable putting any more harsh chemicals in my already damaged hair, further compromising its integrity. I asked for a refund and she said no. At this point I was desperate and even offered to pay for a redo in a few weeks (to let my hair recover) and she said she couldn’t until June and we aren’t a good fit anyways so to go down the street to get it fixed somewhere else. I was left with uneven lot bleached hair and a greasy stringy blowout leaving me financially and emotionally in the hole. She blamed the result in my kids being there which she allowed. I know that was not the reason because someone very close to me also went to her and had the same result with her highlight. It’s due to skill level, education, and laziness.