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          Find a Location

          Webster Financial Corporation has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWebster Financial Corporation

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            200 Elm St

            Stamford, CT 06902-3800

            Visit Website
            (800) 325-2424

            Customer Reviews

            1/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            85 complaints closed in last 3 years

            44 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers banking services.

            Business Details

            This is a multi-location business.

            Find a Location

            Webster Financial Corporation has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              200 Elm St, Stamford, CT 06902-3800
              BBB File Opened:
              7/30/2001
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Incorporated:
              7/21/1988
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sterling Bancorp
              • Webster Bank, N.A.
              • HSA Bank
              • Webster Financial Advisors
              Business Management
              • Ms. Judy Brown, Assistant Vice President
              Contact Information

              Principal

              • Ms. Judy Brown, Assistant Vice President

              Customer Contact

              • Ms. Judy Brown, Assistant Vice President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              85 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My mother ****** ****** has been banking with Webster bank over 30 years w ***** *** and ***** ******r in ******* **. She has multiple accounts with multiple banks . She requested a manager via telephone and the customer service rep denied her request, berated an 80 yr old and was evasive. The banking rep was discriminatory, rude, abusive and confrontational . I advise all seniors and disabled to avoid this bank as they engage in unfair and deceptive rede practices with my mother. She paid 98.22 for checks that they mails a second time again to the wrong address, no one contacted my mother, and they charged her acct for something that she never received !!! The rep should be fired due to his rude treatment of an elderly disabled long time customer.
              Read More
              Read 84 More Complaints

              Customer Reviews

              41 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Matthew D

              03/15/2024

              Been banking with Webster close to 20 years. Always received great service. Since recent merger all aspects of banking have tanked. I now avoid at all costs any contact with bank. Everything has become overly complex and just difficult to navigate. Takes 13 minutes just to enter all info then repeat again once associates on phone - that's w/o any hold When going into local branches seems they never can be of help to resolve account issues, just provide phone #s to call. More than one I received aren't even active or associated with the bank. time.Tech issues have become commonplace. Rather than going through 30-40 minutes verification process then not receiving any resolution now just wait till following day in hope problem solved. Already have closed all CC accounts and in process of doing same with checking and savings. First need decide on new bank. Advise banking with Webster at all costs, it's become a nightmare.
              Read 40 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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