BBB Accredited Business Profile

Ground UP, Inc

Ground UP, Inc

(203) 235-1200

Ground UP, Inc

12 years in business
91 Great Hill Rd
Naugatuck, CT 06770-2227
Fax Numbers
  • (203) 235-1210
Additional Phone Numbers
  • (866) 358-2277
Additional Email Addresses
  • info@ss396.com
BBB File Opened: 12/14/2005
Business Started: 08/09/2004
Business Incorporated: 08/09/2004 in CT
Type of Entity
Corporation
Business Management
  • Ms. Theresa Benson, Director of Sales and Marketing
  • Mr. Jay Marciano, Consultant
  • Mr. Kenneth Santoro, President
Contact Information
  • Principal: Ms. Theresa Benson, Director of Sales and Marketing
  • Principal: Mr. Kenneth Santoro, President
Business Category
  • Auto Parts & Supplies - New
  • NAICS: Automotive Parts and Accessories Stores
  • Auto Restoration
  • Auto Parts - Antique

Alternate Business Names
  • Ground Up Restoration
Refund & Exchange Policy: 
Ground Up Inc® prides itself on providing you with an excellent experience, so if you are not completely satisfied with your order for any reason, you may return parts for a full refund, credit, or even exchange within 30 days of receipt (not including any shipping). (All returns are subject to a 25% restocking fee after 30 days.) Return shipping and handling is the sole responsibility of the customer and Ground Up Inc® will not be held responsible for any additional costs on returned items. We cannot accept returns on any product that has been modified, altered, painted, installed, or disassembled in any way. Ground Up Inc® always recommends professional installation and is not responsible or liable for any labor fees associated with the installation, removal, modification, or repair of any product purchased regardless of circumstances. Ground Up Inc® is not responsible for any damage or discoloration of products incurred in relation to chemical products including cleaners, waxes, polishes, paints, etc. Gift certificates have no cash value and must be redeemed for merchandise only.

A+

Overview

For the past 25 years, Ground Up Inc. has been a leading provider of specialty automotive parts for the Muscle car restorer. Ground Up carries a line of high quality reproduction parts for Classic Chevrolet Chevelle, Camaro, ElCamino, Nova, and G-Body.  With a reputation of carrying one of the best catalog series and informative websites (www.ss396.com) in the industry, Ground Up currently sells parts in all 50 states, and dozens of countries including Canada and Mexico, and all of Europe, Australia, Asia and South America.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Ground UP, Inc

Ground UP, Inc

BBB ACCREDITED SINCE 11/04/2014

Customer Review Rating:

Positive
33%
Neutral
0%
Negative
67%

Composite Score:

0 3
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