Business ProfileforSchaller Auto World Incorporated

Initially went there to get a diagnostic on January 19. Got my diagnostic, paid the $200 something and told them I would be speaking to my insurance. Insurance got back to me in March. I brought my car in March 6 to get my harness replaced. My insurance person spoke to whomever was at the shop and said that’s how much it would be. When the shop called me I kept getting different answers that apparently it’s going to be more money and they’re not going to work on the car until they speak to my insurance even though they already spoke to them. They got in contact with my insurance and somehow some way now the amount they had sent me was correct. I never once got any pictures or videos that the dealership claims they give after every diagnosis. They were rude from the very beginning all of them especially their service manager Carlos. I got my car back Thursday March 7, on the highway all my dash lights turned on. I called the dealership they told me to bring it back they would check it. Brought it back but none of the lights were on so they did not want to check it. They said if it happens again to bring it back tomorrow March 8. When it was brought back and they were “diagnosing” it they said my cousin cut the sensor wire… my sensor has been missing for over a year and a half which ********** ***** has proof of it. They repeatedly kept blaming me and my cousin for what was wrong with my car. They did not want to own up to messing up my car. They tried lying to the point that they said my sensor was there from the beginning. After arguing with Carlos the manager and Dashawn for 20 mins, towards the end they said it was a turbo issue. How is it that they got paid almost $4 grand and messed up the turbo in the process? I asked for the recording of the calls and the videos/pictures but never got them. Carlos kept saying his tech has been doing this for 25 years but couldn’t see it was a turbo issue from the jump? They just wanted to save themselves.