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          Middletown Toyota has 1 locations, listed below.

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            Business ProfileforMiddletown Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/8/1990

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Middletown Toyota, Inc. offers new and used Toyota's, body shop and service.

            Business Details

            BBB File Opened:
            5/1/1980
            Years in Business:
            48
            Business Started:
            7/1/1975
            Business Incorporated:
            7/22/1975
            Accredited Since:
            10/8/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Klimas Enterprises Inc.
            Business Management
            • Mr. Joseph J. Klimas Jr., President
            • Mr. Roger Wolf, Parts Manager
            Contact Information

            Principal

            • Mr. Joseph J. Klimas Jr., President

            Customer Contact

            • Mr. Joseph J. Klimas Jr., President
            Additional Contact Information

            Fax Numbers

            • (860) 347-7255
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/20/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 4/6/23 I put down a thousand dollar deposit at Middletown Toyota to hold a truck for purchase that was in the process of being sent from the factory to the ** dealership. I was told numerous times by the salesman that the deposit was fully refundable if I did not want the truck due to the fact that it was not on the dealer lot. He expressed that a deposit on a used vehicle would be different and non refundable. They had me sign a purchase order to put the truck on hold. I asked again that if I did not like the truck I would get a full refund despite what was on the purchase order and he assured me I could. On 4/15/23 I called the salesman to refund my deposit as I no longer wanted the vehicle and allow them to get it back for sale. The salesman's behavior changed and told me he had to talk to his manager and that he would get back to me. On 4/17/23 the salesman called back, at this time his whole story changed and told me there was no way to get my deposit back. I spoke with the customer relations and my wife spoke with the sales manager. Both people were extremely rude and told us we were never getting our deposit back. I made it very clear that I am not buying a vehicle from them and would never do or recommend anyone do business with them. The vehicle is not expected to be on there lot for another month. I feel that I am giving them plenty of notice to get the vehicle back for sale and that I caused them no out of pocket expenses such as detailing the vehicle, financing or other dealer prep work.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alan L

            01/04/2024

            Stay away! Bait and switch! Test drove and decided to buy RAV4. We wanted a different color. Manager "secured" vehicle from another dealer in region. Car sold to someone else. Now they don't have what we thought we had bought.

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

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