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          Hammonasset Ford, Inc. has 1 locations, listed below.

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            Business ProfileforHammonasset Ford, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/1982

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers new/used car and truck sales and service.

            Business Details

            BBB File Opened:
            8/1/1982
            Years in Business:
            41
            Business Started:
            5/5/1982
            Business Incorporated:
            3/24/1982
            Accredited Since:
            8/1/1982
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Albert Mantilia, President
            • Mrs. Dana Mantilia, Vice President
            Contact Information

            Principal

            • Mrs. Dana Mantilia, Vice President

            Customer Contact

            • Mrs. Dana Mantilia, Vice President
            Additional Contact Information

            Fax Numbers

            • (203) 245-8837
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/14/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            In April of 2022 I purchased 2021 **** ******* ** from this dealer. Upon doing the paperwork there was a $3,500 dealer markup. I questioned the salesman about it an he had told me that it was a markup but was being rolled into a extended warranty. I then asked him if I could purchase the vehicle without this and he said no. I then asked him to ask his manager if I could and he also would not allow it. I did not want the extended warranty. But I still purchased the vehicle. In April of 2023 I sold the ******* to ***** **** ** ******. Called the warranty company that I had the warranty through and they sent me to their website where I would have to fill out a form to get my pro-rated refund. Was also told buy the warranty company that all refund were done through the dealer and that the warranty could be cancelled. Upon submitting paperwork that was needed and everything that needed to be notarized was complete, I contacted Hammonasset Ford Sales Manager Steve M******* about the refund and he said that I was not due any refund because the "Extended Warranty" was not an itemized item on the purchase order and that It was "given" to me at the time of the purchase of the Mustang. *********** is the warranty company that it was purchased through and they agreed I was due a refund and that it could be cancelled. As well as the terms and conditions on the back of my warranty contract say so as well. I should be due back a pro-rated refund for the Vehicle Service Contract Warranty based off the original amount of $2500 and a pro-rated refund for the Identity Contract Warranty based off the original amount of $1000 which both are based off the the remaining months and mileage of the contract.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael G

            09/26/2022

            When I attempted to order a 2023 Maverick at Hammonasset Ford in Hammonasset CT, they would not order it without requiring me to purchase an extended warranty to the tune of $2,700. They would not take the order unless I agreed to the additional surcharge. They said it did not fall foul of Ford's rules against dealers gouging customers with a dealer markup on ordered vehicles because it is a "value added service". I told the manager it is in fact the same thing because he is requiring it and it is not optional. Ultimately I decided to go to the Ford dealer in Mystic because their policy is to "not charge a dealer markup on orders for members of our community". Also, the dealer in ******* said they do not charge a dealer markup of any sort either, but for some reason they thought the order period for the Maverick was over. Either way, it can only be assumed that Hammonasset Ford's policy is to take advantage of the situation by gouging their customers. I recommend avoiding this business.

            Local BBB

            BBB Serving Connecticut

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