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Find a Location

Acura of Milford has 1 locations, listed below.

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    Business ProfileforAcura of Milford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/12/1991

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Acura of Milford offers automotive sales and service.

    Business Details

    Location of This Business
    1503 Boston Post Rd, Milford, CT 06460-2705
    BBB File Opened:
    7/15/1991
    Years in Business:
    34
    Business Started:
    8/1/1989
    Business Incorporated:
    3/7/1989
    Accredited Since:
    5/12/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Milford Gateway, Inc.
    Business Management
    • Mr. Sam Elmazi, Vice President
    Contact Information

    Principal

    • Mr. Sam Elmazi, Vice President

    Customer Contact

    • Mr. Sam Elmazi, Vice President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Business sold me a used 2019 *** *******. I brought it back in the day I purchased it because it wasn’t driving right. At first they were understanding but once my dad left the building, they sent me on my way and told me the car was perfectly fine. It needed to “ learn how to drive me” I gave it two more weeks and then called to let them know it was still abnormal. For well over a month they kept pushing me off telling me that there were no loaner vehicles available and to call back on a specific day. Every day that I called they did not call me back. I finally got the car into the shop by bringing it down and forcing them to take it. They again called me trying to assure me that nothing was wrong with the vehicle, when I continued to push. After a long time of waiting they were able to send it to a *** dealership where it was confirmed that it had a bad transmission. They fix the transmission, upon picking it up I break down two hours later in the middle of an intersection. The car completely powers down in shortly after turns back on, they came and picked it up and provided a new loaner again. They claim it just need a transmission fluid, and upon receiving my vehicle back the front bumper was damaged. They fixed it again providing a loaner, however it was not properly fixed and a body shop recommended that I actually needs a whole new bumper or the crack will continue to spread. I have continually gotten a run around on when this will be done. Today something fell off with the car so I brought it to my regular mechanic, when they put it up on the left they noticed that where the transmission mounts to the cross member holding it in place, there is one of two bolts missing. He was going to just put the boat in for me when realizing that there was a snapped off bolt and sign, meaning that the installation was incorrect. Upon calling today, per usual im constantly on hold, no one will talk to me, and no one will give me the owners contact information.
    Read More

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Natasha S

    1 star

    10/29/2023

    Acura of Milford is a fraud they rip people off they robbed me for thousands and also robbed my mom for eight grand what she ended up getting back but I was going to wear that she was already charged $1000 a similar situation happened with me when I came in looking for a vehicle saw one for 13 grand at the end of everything they said the car was 18 out the door. I told them I only had 16 cash. They thanks for the two managers and the district manager said that he would do it for 16 total. When my sales person came back he asked if my how my credit was I told him I was good and he said I will. I should buy a warranty ran my credit and then told me that I was approved. I spent the entire day there they approve me for the loan, but told me they would have to give me some money back in order for me to get the loan for the warranty. They handed me four grand back and told me they had to give me some money back in order for me to be approved for the loan and the for the WARRANTY. I chose the cheapest one. Long story short they had me there all day no one went over the paperwork thoroughly with me or the warranty papers. My card total came to 24,000. So how is it that a 13 grand car ended up being 18 out the door then after when they agreed it would be 16 out the door for me they run my credit and see that it was good EVEN THOUGH I STATED I DIdNT HAVE A JOB they told me it didn’t matter !! The loan should have only been for four grand and i don’t know how much a warranty costs THE CHEAPEST warranty shouldn’t be 8 grand!!!!!!!!!!! I have a loan for 12 grand when I reviewed the paperwork my car that’s worth only ten grand, I get charged 24000 which was no where on the paperwork no total on the paperwork at all!! How is this fair my tires have needed air the day I left the dealership ! I went back there several times and they basically have said different excuses of why I had to come back and how they didn’t agree on it being 16 out the door!! They also overcharged my mom 8gs

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