Business ProfileforWestport Auto Craft, LTD

Our car was rear-ended in July and we brought it to Westport Auto Craft to fix the damage (this was paid for and handled through our insurance carrier). As part of the repairs, the Auto Craft representative discussed buffing out some minor scratches on the side of our car. After buffing the scratches, they left a very visible circular/wavy buffing pattern all along the side of the car. I pointed out this damage and they tried to fix it twice. Finally it seemed to have been resolved so I took possession of the car. After getting the car washed, the buff marks returned. I informed them of this and they told me that there was nothing they could do, that I should take it to a body shop and then that "this conversation is over" and hung up the phone. The paint finish on my car has been actively damaged by them in this buffing process and has therefore decreased the value of my car. Because I did not pay for the repairs (my insurance company did), I am not asking for a refund, I just want my car to be repaired/returned to its original state or for financial compensation to have it fixed elsewhere.