Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Xerox Corporation has 50 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforXerox Corporation

            Business Form Printer
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 31 Customer Reviews

            Customer Complaints

            71 complaints closed in last 3 years

            28 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/12/2008

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Xerox's industry-leading technology, software and people are advancing workflow automation, analytics, personalization, security solutions and innovative digital printing.  Helping organizations of all sizes around the globe work, communicate and collaborate more efficiently.

            Products & Services

            Office,Multifunction and Production Printers, Managed Document Services

            Business Details

            This is a multi-location business.

            Find a Location

            Xerox Corporation has 50 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              4/10/1996
              Years in Business:
              118
              Business Started:
              4/18/1906
              Business Incorporated:
              4/11/1956
              Accredited Since:
              3/12/2008
              Type of Entity:
              Corporation
              Business Management
              • Mr. Steve Bandrowczak, President/COO
              • Mr. Darren Spaur
              Contact Information

              Principal

              • Mr. Steve Bandrowczak, President/COO
              • Mr. Darren Spaur

              Customer Contact

              • Mr. Darren Spaur
              Additional Contact Information

              Fax Numbers

              • (203) 329-1193
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              72 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Our company leased a printer/copier machine from Xerox in September of 2021. We were never able to set up the accounting software that was promised as a feature (to track who was using it, and to be able to pass on extra usage costs to our customers). After 2 years of not having service requests acknowledged, or calls from the sales rep returned, in late 2023, I asked to terminate the lease and have the machine picked up. Finally a service tech Joselito did a virtual support session where he remoted into our work computer, and in less than a minute confirmed that the machine we were leased does not work with *** ***, and the sales person should have never sold it to us. Since then we have asked dozens of times: via phone, by emailing every single email I can find (including the president of the local NH branch), and got no where. Finally in February 2024 a local sales rep reached out to me, apologized for the inconvenience and agreed to try to help me cancel the contract. Now Xerox corporate is saying Xerox Financial needs to authorize, and Xerox Financial is saying they need Xerox corporate to authorize. We just want this machine, that does not do what we were promised, to be removed, and for the invoices to stop coming.
              Read More

              Customer Reviews

              31 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Susan M

              02/14/2024

              Worst company ever! The customer service is horrible!! I gave a 90 day notice of lease termination per our contract and could not get anyone to provide any information regarding the termination procedures. They try to trap you into an additional 90 day contract by not responding to emails and when you call they say someone will call you back (which they never did). They point fingers at Stewart (copier maintenance company) to say it is their fault that contract termination not finalized which is absolutely false! I spent WAY too much time on this calling and emailing and getting nowhere with them. No one has time for this type of run around! They also try to get you by not releasing you from your contract if you don't pay your full balance before your lease termination you are then thrown back into another 90 day contract. The final bill shows up just a few days before it is due. I sent my final payment via FedEx so as not to fall into this trap. I could not get return instructions for the copier after SO MANY calls and emails I finally received this over a week after our contract termination date and thankfully our new copier company was nice enough to hold this machine for us until we received the RA or we would not have had anywhere to store this. I will never deal with this company again as it is the worst company I have dealt with in my 20 year career as a CFO!

              Local BBB

              BBB Serving Connecticut

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.