BBB Accredited Business Profile

Tryiton Eyewear, LLC

Tryiton Eyewear, LLC

(888) 896-3885

Tryiton Eyewear, LLC

17 years in business
147 Post Rd E
Westport, CT 06880-3410
Fax Numbers
  • (888) 896-3866
Additional Phone Numbers
  • (203) 544-0770
Additional Email Addresses
  • customerservice@eyeglasses.com
BBB File Opened: 01/02/2002
Business Started: 11/01/1999
Business Incorporated: 12/01/1998 in CT
Type of Entity
Limited Liability Company
Business Management
  • Mrs. Stefanie K Rodrigues, Director of Operations
  • Mr. Mark Agnew, CEO
  • Mr. James Hilford, President
Business Category
  • Eyeglass Suppliers
  • NAICS: Ophthalmic Goods Merchant Wholesalers
  • Lenses
  • Sunglasses

Alternate Business Names
  • Eyeglasses.com
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • All major credit cards, Paypal, Check and Money Orders
Refund & Exchange Policy: 
Eyeglasses frames, if for any reason you are not completely satisfied with your frames, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return. Custom LensesPrescription lenses, custom non-prescription lenses, and replacement lenses are made to your specifications so we cannot re-use them if you return them. If you don't like the lenses for any reason, you may return them for a 50% refund. We offer a "Perfect Lenses" guarantee:  If your lenses are not made perfectly to the prescription you give us, we will remake the lens at no cost to you. Reading glasses and sunglasses reading glasses and sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return.
BBB accredited business

B+

Overview

At Eyeglasses.com, "Our Vision is Service."  We are a high quality, high service provider of eyewear.  We never make glasses in "about and hour", we don't make them in the back room, and we do not send them overseas.  We use the world's largest and best quality lens laboratory - Essilor - to make all of our glasses using the finest quality materials.  Our service quality is what differentiates us from all of the other online eyewear companies.  

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Tryiton Eyewear, LLC include:

  • Length of time business has taken to respond to complaint(s)

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Tryiton Eyewear, LLC

Tryiton Eyewear, LLC

BBB ACCREDITATION SINCE 12/31/2001

Customer Review Rating:

67%
33%

Composite Score: