This business is not BBB accredited.

That's Great News, LLC

Phone: (203) 649-4900 Fax: (203) 649-4910 View Additional Phone Numbers 908 S Meriden Rd, Cheshire, CT 06410 http://www.thatsgreatnews.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

That's Great News, LLC designs and manufactures customized laminated plaques, and uses direct telemarketing services to promote the plaques to individuals or businesses featured in the newspaper or magazine articles.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for That's Great News, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on That's Great News, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2006 Business started: 05/15/2003 Business started locally: 05/15/2003 Business incorporated 05/15/2003 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert R. Roscoe, President Ms. Kathy Biagioni, Director Customer Service Mr. Bobby Janota, Director of Sales
Contact Information
Customer Contact: Ms. Kathy Biagioni, Director Customer Service
Principal: Mr. Robert R. Roscoe, President
Business Category

Advertising Specialties Business Promotions - General Plaques Marketing Programs & Services


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    908 S Meriden Rd

    Cheshire, CT 06410 (888) 715-4900 (203) 649-4900 (203) 649-4901 (203) 213-7878 (203) 649-4903

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They continually send emails to ****************g email address. I add them to spam/junk folder/blocked list and still receive emails because their email sender constantly changes. At one time I had asked to be taken off their list. I do NOT want them to send us spam emails regarding purchasing plaques from articles in our local newspaper.

Desired Settlement: Remove any email addresses ending with ***************** from their system and do not add back to their list again.

Business Response: We have removed all email address from our system and have added it to our do not call list

Consumer Response:  
Complaint: 10066229

I am rejecting this response because:  I received another email from them last week and today.  please remove any or all email addresses ending with *****************

Sincerely,

Chris Dancer

5/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Someone from this company called me in the morning, asking for my email address in reference to a magazine article written about uss. I asked them where they were calling from, specifically asking "Are you [removed] Magazine?" They said "yes". I looked up the phone number and it is from the Cheshire, CT area. A few hours later I receive a spam email regarding the article in [removed] Magazine, trying to get me to buy a framed copy of our article through them. They say "That's Great News is not affiliated with [removed] Magazine" in the email, but they blatantly lied to me over the phone saying they were and signed me up for their spam without my permission.

Desired Settlement: Removal of all our email / physical addresses from their mailing system and to be added to a do not contact list.

1/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Since having an article about my grief support programs appear in a local paper, this company has emailed and called me every day, including to my home email address. I do not want their product and I find this quickly becoming out of control. I have already contacted the newspaper to report this to them, as I am sure their other subjects are receiving the same sales campaign.

Desired Settlement: Please have this company remove me from all of their lists. Thank you.

1/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly unsubscribed to this company's emails and have had continual problems getting removed from the list. It took multiple complaints to finally stop receiving them. It was a big relief when they stopped. Then, this morning someone called our business, saying they wanted our email address to send us something about our Tampa Bay Metro recognition. I told her that we don't want to receive anything promoting a custom plaque of that page. She said it wasn't that at all. Subsequently, I received an email that was exactly that! This company is unscrupulous and horrible to deal with. I would NEVER order anything from them and am disgusted with their harassing practices.

Desired Settlement: I would like them to stop calling and/or emailing us and promise to never solicit our business again!

Business Response: We have removed the email address *****************.com from all of our marketing systems.   We apologize for any inconvenience this has caused.   If any further questions feel free to call me directly at ###-###-####  



Robert R. Roscoe 
President 
That's Great News, LLC 

 

Consumer Response:  
Complaint: *******

I am rejecting this response because: 

 
They have promised to remove our email several times before, but it keeps getting back into their pipeline. I don't believe they keep their word. I also want their assurances that they will no longer call our business again either. 

Sincerely,

Melissa Judge

9/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received sales emails EVERY BUSINESS DAY for the last week...Received sales emails every day for the last week. Received sales emails EVERY BUSINESS DAY for the last week...

Desired Settlement: Remove my organization from their email list!

Business Response: The following email address:  ********@************.com  has been removed from all leads in That's Great News, LLC marketing system 


I apologize for any inconvenience that might have caused 


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *****




















9/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company sends repeated spam emails and does not honor requests to be removed from their mailing lists. The company "That's Great News" has sent repeated spam emails to LeapFrog's consumer support email address which has impacted our ability to service our customers. Despite repeated requests to cease contacting us, the spam continues. They use multiple email addresses to thwart our attempts to block them from our system. Among these addresses are: *******@thatsgreatnews.com **************************************@messages.netsuite.com ****************************************@campaigns.netsuite.com ****************************************@campaigns.netsuite.com

Desired Settlement: LeapFrog requests "That's Great News" honor our request to immediately and permantently stop contacting us via email, phone, fax, or any other means.

Business Response: Business Response /* (1000, 5, 2013/08/28) */ We have searched our entire database and have removed the following email address: *******@leapfrog.com from our records. In addition we have removed their Fax no. and have added them to our DO No Call list Any other concerns, please call us at X-XXX-XXX-XXXX

2/14/2013 Advertising/Sales Issues
2/7/2013 Advertising/Sales Issues
1/25/2013 Advertising/Sales Issues
1/25/2013 Advertising/Sales Issues
12/24/2012 Advertising/Sales Issues
8/17/2012 Advertising/Sales Issues