Every BBB Business Review that has been issued a BBB rating contains information explaining why the business has earned that rating. Often, a company simply needs to provide BBB with background information, such as when they began business, who owns the business, and what type of products and services they offer to impact the rating. Other companies may need to respond to and resolve customer complaints or eliminate a pattern of customer complaint - a simple rule when serving the public. A few may need to substantiate their advertising claims - we all expect advertising to be truthful, right?
The BBB rating system relies on an A+ through F letter-rating scale. The rating represents BBB's degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.
The ratings system relies on a proprietary formula that takes into account many factors based on objective information and actual incidences of a business's behavior that have been verified and evaluated by BBB professionals. The specific factors include:
NOTE: BBB ratings are subject to change at any time based on changes in a business' BBB file.
You can improve your rating by providing the BBB with your business' background information online. Follow these simple instructions to claim your BBB Business Review and create your BBB log-in. Once you've logged into your account, you can update your business information and submit it to the BBB for approval. Follow the instructions listed below:
Don't have time to claim your account? Click here and fill out our business information form without creating an account with BBB.