Sell My Timeshare Now, LLC
15 years in business300 Constitution Ave Unit 200
Portsmouth, NH 03801-8610
- (603) 516-0757
Additional Phone Numbers
- (877) 815-4227
- (877) 884-9577
- (855) 849-2025
Additional Email Addresses
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BBB File Opened: 09/23/2004
Business Started: 07/01/2003
Business Incorporated: 12/28/2006 in NH
Type of EntityLimited Liability Company (LLC)
- Mike Tarantino, General Manager
- Richard Salzenstein, Customer Support Manager
- Timeshare Resale and Rental Marketing
- Vacation Timeshare
- Timeshare Companies
- Vacation Rentals
- In August of 2010 SellmyTimeshareNow annouced their acquisition of the primary assets and customers of Rapid Resale, Ltd located in Canada. Rapid Resale is the domain name for Secondary Solutions Group, an Ontario-based Canadian timeshare resale lead...
- In August of 2010 SellmyTimeshareNow annouced their acquisition of the primary assets and customers of Rapid Resale, Ltd located in Canada. Rapid Resale is the domain name for Secondary Solutions Group, an Ontario-based Canadian timeshare resale leader.
- According to BBB files this company has a pattern of complaints that centers around the company's advertising claims. Complainants allege they are guaranteed a time frame in which their timeshare will sell. Many consumers allege the company makes a promise that their timeshare will sell quickly. The company responds to the complaints and reiterates the company policy which reads the company does not guarantee when a timeshare will sell. ### On March 23, 2016 BBB reviewed the complaints on file and determined the pattern described above has not been eliminated. BBB sent a letter to the company requesting cooperation in responding to and eliminating the pattern of complaints. BBB received a response from Sell My Timeshare Now(SMTN) who addressed concerns raised. SMTN has introduced a video that consumers are encouraged to view that clearly outlines their services. In their business model explanation SellMyTimeShareNow says that: "...SMTN never promises buyers are waiting; does not request wire transfers, greendot moneypak payment or purchase of prepaid credit cards; does stand behind the services it promises and always strives to deliver excellent service to all of its clients"... Additionally, SMTN hired a law firm to review the complaints and details surrounding each one. This review of these recordings has shown that the communications between SMTN and individual consumers (when they are available) has been shown to differ. SMTN has also instituted training for sales people. They are to only make promises that are consistent with the guarantees and promises made by the company in writing. SMTN is recording calls made by their sales people to confirm the training is being followed. SMTN now has a policy for their sales people who consistently fail to comply with the training which results in their dismissal from the company. Finally, they informed BBB that they will be further training their customer care employees to offer to help earlier in the process and be sure to make certain the consumer is satisfied with the resolution. ### On December 5, 2017 representatives of SMTN met with the BBB to provide an update on improvements the business is making to their organization. They have taken steps toward improving customer service by hiring a new Customer Service Manager. They have put in place an "audit group" that will contact consumers on the day they sign the contract with SMTN and then again 90 days out as a way to ensure customer satisfaction. It is anticipated that by proactively working with their customers, the number of complaints will be reduced substantially. BBB will work closely with SMTN to follow their progress and to continue to address any complaints that may come in. Consumers are, once again, requested to contact SMTN prior to filing a complaint with BBB at 1-877-815-4227.
Products & ServicesSellMyTimeshareNow is an advertising company focused on resales and rentals of Timeshares.
Alternate Business Names
- Vacation Hotdeal Companies Inc.
- Vacation Ownership Brokerage of New Hampshire LLC
- VacationOwnership.com LLC
- Timeshare Resale Market
- Resort Rentals.com
- Vacations Innovations